Ana Paraschiv

Identification and analysis of the causes of technical problems in the area of charging infrastructure and electromobility.

• Communication with customers in complex cases to clarify technical details and offer solutions.

• Direct contact person for technical inquiries from internal and external stakeholders.

• Creation of reports for internal employees on the status and success of problem resolution.

• Coordination with external service providers and hardware operators for efficient resolution of technical problems.

• Monitoring and improvement of charging infrastructure functionality through continuous process optimization.

• Ensuring compliance with quality standards in troubleshooting and collaboration with partner companies.

• Support for projects to introduce new technologies in the eMobility sector, including the analysis of technical requirements and implementation of solutions.

• Documentation and further development of internal knowledge bases for faster problem solving.

• Identified and secured prime locations for charging infrastructure development, expanding the company's network across multiple regions.

• Led negotiations with property owners and operators, successfully establishing lease, purchase, and licensing agreements that ensured long-term site viability.

• Streamlined the contracting process, optimizing workflows to improve efficiency and reduce time to market for site acquisition and development.

• Built and maintained relationships with key external stakeholders, aligning on processes and contracts to ensure mutual success.

• Successfully established and managed medium voltage grid connections, ensuring compliance with technical standards and coordinating with utility providers to secure timely and efficient energy supply for charging infrastructure projects.

• Sales Circle Development: From scratch innovatively developed, tested, and refined the entire sales pipeline. Consistently adapted product offerings for B2B and B2B2C markets, resulting in clear working systems, heightened operational efficiency, and increased revenue.

• Project Process Design: Conceptualized and implemented project processes across the fulfillment chain, concentrating on MVP installations and operations.

• IT Application Implementation: Proactively optimized internal processes by identifying and addressing gaps. Conducted research, selected, and implemented SaaS applications, IP-Telephony, CRM, and asset management tools.

• Charging Hardware Implementation: Established installation and monitoring processes for diverse charging hardware systems, building each from scratch.

• Center Support System: Engineered a robust support system for a member call center, ensuring effective troubleshooting and issue resolution.

• Installation Partner Pipeline: a streamlined pipeline collaboration installation partner companies, ensuring efficient project delivery.