About Anandakumar
A enthusiastic and results-driven software professional with over 12+ years of practical experience in software development, support, and solution architecture. Skilled in automating and optimizing mission-critical installations across large-scale infrastructures with Salesforce and Veeva (CRM and Vault).
Proven experience as a Salesforce/Veeva CRM/Vault specialist, capable of automating and supporting important deployments in complex business contexts.
Seasoned Agile Technical Business Specialist with over 5 years of experience driving process changes and delivering complex product solutions in a scaled Agile method. Strong experience teaching teams, assisting product owners, removing roadblocks, and increasing delivery. Known for promoting effective Agile adoption.
English
Native or bilingual
Can work on-site
Bruselas (up to 50km)
Experience
- CloudroraVeeva ConsultantDIGITAL AND ITJanuary 2026 - Today (5 months)Belgium• Implemented and configured multiple Vault modules (Clinical, Quality, PromoMats, Submissions & RIM) to streamline clinical, quality, commercial, and regulatory operations.• Supported eTMF, CTMS, and Study Startup processes, ensuring document completeness, accuracy, and TMF Reference Model compliance.• Managed controlled document lifecycles, QMS workflows (Deviations, CAPA, Change Controls, Audits, HSE), and training assignments to strengthen compliance and efficiency.• Configured PromoMats workflows for Medical, Legal, and Regulatory (MLR) review, claims management, and content lifecycles, enabling faster time-to-market and audit readiness.• Oversaw Submissions & RIM processes, including eCTD-compliant content plans, binder structures, publishing workflows, and global registration tracking.• Directed system migration projects, ensuring successful transition of legacy data into Vault with integrity and regulatory compliance.•Managed integrations with CTMS, EDC, ERP, and third-party applications to enable seamless data flow across clinical, quality, and commercial domains.• Developed dashboards and reports to monitor KPIs (CAPA cycle time, deviations, audit findings, training completion, review turnaround, submission timelines).• Conducted validation activities (UAT, IQ/OQ/PQ), authored SOPs and governance documentation, and ensured audit readiness through metadata accuracy, version control, and audit trail reviews.• Provided end-user training and ongoing support across modules, driving adoption and compliance.
- HCL Technologies Limited (Seagen & Otsuka)Veeva Product ConsultantDIGITAL AND ITFebruary 2022 - February 2026 (4 years)Bengaluru, IndiaTechnical/Business Analysis & Stakeholder ManagementTranslated business needs into clear user stories (Jira), functional specifications, and process documentation.Analyzed and optimized business processes across Clinical, Quality, and Regulatory functions to improve efficiency and compliance.Facilitated workshops, steering committees, and cross-functional meetings to align IT solutions with business goals.Veeva CRMConfigured and customized Veeva CRM to support field force operations, including call reporting, account management, and multichannel engagement.Supported sales and medical teams in capturing compliant HCP interactions, ensuring data accuracy and adherence to industry regulations.Managed territory alignments, role hierarchies, and user access within CRM to reflect organizational structures and maintain GxP compliance.Oversaw integrations between Veeva CRM and ERP/third-party systems, enabling seamless data flow across commercial and clinical domains.Led troubleshooting and root cause analysis of CRM configuration issues, improving system stability and user adoption.Implemented governance processes for CRM data quality, including metadata validation, audit trail monitoring, and compliance checks.Supported CRM upgrades and migration projects, ensuring smooth transition of legacy data with integrity and regulatory readiness.Authored SOPs, governance documentation, and validation deliverables (UAT, IQ/OQ/PQ) to maintain inspection readiness.Veeva Vault CRM MigrationInitiated and led Vault CRM migration project, ensuring smooth transition from legacy CRM systems with full data integrity.Defined migration strategy, including data mapping, cleansing, and validation to align with business and compliance requirements.Executed migration scripts and validation activities (UAT, IQ/OQ/PQ), ensuring regulatory compliance and inspection readiness.
- AstraZeneca India Pvt. Ltd.VEEVA CRM/VAULT APPLICATION OWNERDIGITAL AND ITJune 2020 - January 2022 (1 year and 7 months)Chennai, IndiaPlatform Strategy & Governance•Drive platform strategy and roadmap in alignment with business objectives and emerging technologies.•Collaborate with Product Owners and business stakeholders to identify strategic issues and optimize governance of platforms and products.•Lead the evaluation and implementation of new features, enhancements, and upgrades.Vendor & Stakeholder Management•Optimize strategic use of vendors; manage contracts and long-term vendor relationships.•Provide effective stakeholder management, ensuring alignment across business and technology functions.•Lead project planning, organizational change, and progress tracking to secure timely and high-quality deliverables.Life Sciences & Veeva CRM Expertise•Hands-on experience with Veeva CRM modules: Approved Email, Consent Capture, Events Management, Engage, MyInsights & MyInsights Studio.•Support projects delivering transformative changes to Commercial Operations within the life sciences industry, covering processes, data, and systems.Compliance & Quality Management•Ensure delivery of compliance documentation in alignment with regulatory requirements.•Experienced in GxP system validation, agile delivery methods, and use of PromoMats & medical devices.•Establish and maintain adherence to Quality Management System (QMS), SOPs, and AstraZeneca standards. Documentation & Training•Develop and execute document management strategies and plans, ensuring effective lifecycle management.•Streamline and oversee document control processes, including management of List of Document register.•Monitor deliverables and provide progress reporting to ensure timely submissions.•Train and support users on document control processes and systems, providing ad hoc guidance.
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Education
- Bachelor of EngineeringAdichunchanagiri Institute of Technology2013Bachelor of Engineering
- Certified Veeva CRM Administrator2014Certified Veeva CRM Administrator