Freelancer profile translated to English.

Description

Public Relations graduate, Virtual Assistant, and Operations Strategist with over 10 years of experience, specializing in managing and optimizing clinics and health centers.

My main focus is patient/client care and post-sale service, ensuring every interaction is human, problem-solving, and designed for loyalty.

How can I help with your project?

Operations Optimization: I implement Notion ecosystems to digitize and automate workflows, achieving fluid and scalable processes that allow leaders to delegate with complete confidence.

Management and Experience: I centralize schedules, medical records, and administrative processes to reduce the operational burden on teams.

I have managed to increase client satisfaction by up to 70% through proactive, organized, and deeply human management. Let's talk and transform your business's efficiency!

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Proyecto. Dra. Melanie Wolyniec Argentina
Operations and Notion Specialist
MEDICAL
July 2025 - February 2026 (7 months)
Malvinas Argentinas, Argentina
• • Created and implemented a comprehensive Notion system for medical record and billing management, which eliminated manual work and reduced administrative burden by 30%. Led customer service via WhatsApp and Email, ensuring immediate responses and strategic organization of the medical schedule.
Notion Customer Experience Operations Strategy Customer Retention Communication Strategy
Centro Fragano Marguglio Argentina
Operations and Customer Experience Assistant
January 2023 - Today (3 years and 7 months)
• • Developed the clinic's virtual office in Notion, connecting patient, quote, and treatment databases for complete control. • • Optimized professionals' schedules and closely monitor each patient, increasing satisfaction levels to 70%. • • Led the transition from physical to digital files, solving operational issues and facilitating technology use for the entire team.
Centro Odontológico Oncativo Argentina
Senior Operations Assistant
May 2019 - November 2023 (4 years and 6 months)
• • Launched a digital inventory control that generated direct savings of 15% in operational costs. • • Reorganized the team's work schedules, managing to serve 20% more people thanks to better time distribution.