Ana Lopez

commercial transformation team

• • Current responsible for the quality acquisition commercial team – ensuring correct sales via analysis and performing action plans during the acquisition process

• • Previous responsible for the satisfaction area and part of the customer experience team – focus on NPS, action plan, retention programs, etc.

• • Previous Manager of the strategy team: Spain and Latam's CEO deputy office

◦ o Development of company's business plan for new products and services

◦ o Search for organizational efficiencies to ensure adequate costs of the company

Development of a digital index for the telecommunications industry

• • Index definition and creation: KPIs definition, index model definition, tool creation, etc.

• • Tools required development and report creation to share with companies Growth strategy implementation for a telecommunication company -

• • Definition and implementation of a new channel of sales

• • Organization and operating model definition and implementation Data quality assurance and process analysis for a European bank

• • Tool definition and implementation to ensure quality of information

• • Process analysis and improvement points definition Commercial and Operating model due diligences

• • Development of commercial due diligence for an investment banking for the acquisition of a telecommunication company

• • Operating model definition for the merge of two companies in the CEP industry

Responsible for the Strategy Department in the Group performing the following tasks:

• • Design and launch of "Profuturo" project (free digital education in developing countries)

• • Company's business plan development for new markets

• • Strategic planning of new products and ways of developing the business

• • Partner analysis and agreements with providers