Ana Janeth

• • Digital Commercial Management: I led customer service and sales closing through digital channels (WhatsApp Business and email), ensuring quick responses and personalized follow-up to retain the client portfolio.

• • Administrative Support: Responsible for the organization, control, and filing of quotes and invoices per client, ensuring order and transparency in commercial processes.

• • Data Management: Responsible for the accurate and timely entry of commercial and administrative information into the company's internal system.

• • Digital Marketing and Design: I comprehensively managed the company's social media, creating visual content and basic designs using Canva to strengthen the brand's digital presence.

• • Virtual Assistance: Coordinated client schedules, inquiries, and requirements remotely with a high focus on problem-solving and service excellence.