Freelancer profile translated to English.
Back to original languageAbout Anaïs
With over 10 years of experience in the administrative sector, I offer my skills for various tasks: document management, file tracking, client/user relations, writing, coordination, and organization.
Beyond my professional career, I have a genuine curiosity for recourse related to everyday disputes (consumer law, housing, work, etc.). I enjoy understanding concrete legal mechanisms and finding solutions to complex or unfair situations.
Serious, rigorous, and responsive, I offer structured and human support for all your administrative procedures, specific research, or writing needs.
Do not hesitate to contact me to discuss your needs
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- TRANSGOURMET RHONE-Telemarketer PREMIUMRETAIL (SMALL BUSINESS)July 2021 - Today (4 years and 11 months)Fallavier, France• Dispute management, incident reporting and satisfaction surveys• Sale of additional products, emailing campaigns and promotions
- LA POSTE-Customer Service RepresentativeMarch 2020 - March 2020La Verpillière, France• Welcome, customer support, sale of adapted solutions• Processing of banking operations: transfers, complaints, remittances
- THE VILLAGE-Sales AdvisorJanuary 2019 - February 2020 (1 year and 1 month)• Customer advice, additional sales, loyalty development• Monitoring of commercial objectives and merchandising
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Education
- Management Action CertificateL'Ecole française2021Certificat Action Managériale
- Baccalaureate in Economics and Social SciencesLycée L'Oiselet2011Baccalauréat Economique et Social
Skill set
Categories
- Other