Anaïs Khaber

As part of an internal mobility initiative and driven by my customer satisfaction-oriented personality, I took on the role of Premium Account Manager to oversee the profitability of Bouygues Telecom Entreprise's offers for SME and mid-cap clients.

- Support and management of key client accounts in their business development and digital transformation.

- Management of the entire sales cycle.

- Single point of contact with various stakeholders (CEO, CFO, CIO, CISO, etc.).

- Response to tenders.

- Coordination of Deployment and Network Project Managers.

- Cost/quality/deadline management for deployments/integrations.

Annual portfolio revenue: €1.9 million

- 2023 Results/Objectives: 150% -> Top 3 in France.

- 2024 Results/Objectives: 135% -> Top 7 in France

Technologies: Mobility Solutions, VoIP, Softphone, SIP for Teams, Fiber Optics, xG access, VPN, Cloud, SD-branch (LAN and WAN), Cybersecurity

Within the digital team of Bouygues Telecom Entreprise as PPO for the business customer portal and mobile application, I had the opportunity to work on a project to evolve the business customer portal for managing fleet data consumption.

• Deployment of evolutions related to tools.

• Preparation and facilitation of functional workshops with internal teams and clients.

• Writing and prioritization of User Stories.

• Management/Maintenance of the functional backlog.

• Participation with the UX/UI team on the new design in FIGMA.

• Participation in all SCRUM ceremonies:

• Sprint Planning

• Sprint Review/Demo

• Monitoring of deliveries and reporting to management.

• Participation in steering and project committees/sponsors.

• Reporting of anomalies.

• Communication of new tool functionalities to clients and internal teams. Technical environment: Trello, Salesforce, Jira, Agile Methodology, Figma (notion), Google Form, Google Analytics.

Hidden Market is a startup that developed a recruitment SaaS for companies. Their offering is to provide a unique user experience through a CV quoting and anonymization system.

My role as a digital project manager was to lead and implement improvements to the platform for business users (recruitment, marketing, sales) and end-users. Achievements:

• Gathering business and client needs (specifications).

• Implementing client satisfaction surveys.

• Highlighting areas for business improvement.

• Creation of KPIs (business, performance).

• Cost/quality/deadline management for platform evolutions.

• Facilitating project progress meetings.

• Implementing business method sheets.

• Training and change management support. Technical environment: Trello, Agile Methodology, Jira.