Anaïs G.

Agenda management, organization of exclusive events, VIP reservations, tailor-made travel, personalized shopping, logistical coordination, administrative assistance, wardrobe sorting and optimization, travel management, service subscription and follow-up, unforeseen event management, strategic advice, meticulous planning, rapid problem-solving, private concierge service, personalized support, project supervision, correspondence management, last-minute gift management, creation of unique experiences, private event supervision, coordination with service providers, administrative follow-up, business or leisure travel organization, schedule optimization, budget management, ultra-personalized and flexible service to meet every specific need.

Responsible for seasonal rental management, customer request follow-up, ensuring customer satisfaction, checking accommodations before guests arrive, team management, work distribution. Management of accommodations via the Airbnb platform.

These confidential missions involve evaluating, analyzing, and optimizing the excellence of service provided to VIP clients.

I observe each step of the customer journey: reception, interactions, advice, fluidity, personalization, atmosphere, in order to measure consistency with luxury standards and international client expectations.

My role is to provide a precise and objective analysis, accompanied by concrete recommendations to enhance:

• the quality of the customer experience,

• the posture and savoir-faire of the teams,

• the consistency of brand messaging,

• operational efficiency,

• the ability to manage demanding or multilingual clients,

• the emotional signature of the brand.

These audits are conducted with absolute discretion, according to the codes and requirements of luxury houses, 5-star hotels, high-end boutiques, premium concierge services, or corporate services.