AGFreelancer profile translated to English.
Back to original languageAbout Anais
đź‘‹ Hello and welcome!
I am Anaïs, founder of Les cinq sens d’Anaïs, a sole proprietorship specializing in user testing, mystery shopping, and customer experience evaluation.
🎯 My goal: to help you improve your services, customer journeys, applications, or points of sale through a critical, precise, and benevolent perspective.
🛠️ What I offer:
• Mobile app, website, UX form testing
• Mystery shopper missions (in-person or remote)
• Writing clear, concise, and constructive reports
• Customer feedback (store, reception, customer service…)
• Quality monitoring & service standards tracking
đź’¬ I rely on concrete field experience and a real capacity for observation, with an eye sensitive to detail and overall consistency.
đź“ŤBased in the Toulouse region, I am available for one-off or regular missions, remotely or in person as needed.
👉 Do not hesitate to contact me, I would be delighted to discuss with you!
French
Native or bilingual
English
Fluent
Can work on-site
Frouzins (up to 30km)
Experience
- LES CINQ SENS D’ANAISSOLE PROPRIETOR Mystery shopper, testerJuly 2025 - Today (11 months)Carrying out mystery shopping missions in stores or remotely, testing digital applications and services, writing reports on user experience, keen observation and attention to detail to optimize the customer journey.
- SmabtpINSURANCE CONTRACT TECHNICAL MANAGERDecember 2022 - December 2024 (2 years)Managing a portfolio of four hundred and fifty policyholders independently. Issuing new business after analyzing the file and checking subscription rules. Providing advice, communication, and support to policyholders. Raising awareness about health and safety in construction. Discovering and analyzing risks (activities, claims history, claims/premiums). Analyzing and adding activities after reviewing the request and the subscription guide (claims history, expertise). Management: sending insurance certificates, account statements, etc.
- GAN ASSURANCESINSURANCE CONTRACT UNDERWRITER - SUPERVISORSeptember 2021 - September 2022 (1 year)Managing files, analyzing contract profitability: analyzing risks, claims/premiums, post-claim expert assessments to determine monitoring measures to restore contract balance. Communicating with insurance agents before implementing measures and negotiating.
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Education
- Aix-Marseille University – Insurance Institute2022
- MASTER II BUSINESS LAW INSURANCE LAW TRACKUniversity of Le Havre Normandie2021MASTER II DROIT DES AFFAIRES PARCOURS DROIT DES ASSURANCES
Skill set
Categories
- Other