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Anaïs D.AD

Anaïs D.

✨️Versatile Virtual Assistant✨️

€150/day
Caen, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Anaïs

✨ Virtual Assistant – Organization, efficiency, and customer service ✨

With a rich background in customer relations, administrative support, and case management, I now support entrepreneurs, freelancers, and small businesses as a versatile virtual assistant.

After several years as a receptionist in a 3-star then 4-star hotel, I developed a keen sense of reception, communication, and handling unforeseen events.
I then moved on to become an assistant to the store manager at Picard, where I refined my skills in organization, coordination, and operational follow-up.
Today, as an advisory manager at Social Security, I have acquired solid administrative rigor, a great capacity for analysis, and mastery of complex cases.

💼 What I can do for you:
- Calendar management, appointment scheduling, meeting organization
- Email processing, document writing and formatting
- Administrative follow-up, filing, database updates
- Customer relations: responding to requests, managing messages, telephone reception
- Operational support for overwhelmed entrepreneurs or growing teams

🌟 Why work with me?
Professional, responsive, and discreet, I quickly adapt to your way of working.
My goal is simple: to save you time, lighten your mental load, and allow you to focus on what truly matters for your business.

Available, organized, and solution-oriented, I put my customer service skills and versatility to work for your needs.

📩 Ready to support you in your daily tasks. Let's talk!
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Picard Surgelés
    Assistant to the Store Manager
    RETAIL (SMALL BUSINESS)
    May 2021 - August 2025 (4 years and 3 months)
    Granville, France
    - Organization and follow-up of administrative tasks
    - Inventory management and delivery control
    - Product display and presentation optimization
    - Customer reception and advice
    - Participation in performance indicator monitoring
    - Support for team management
    👉 Skills developed: organization, rigor, versatility, customer service
    Sense of Organization Rigor Versatility Customer Service Organization
  • Hôtel de La Baie
    Receptionist
    HOSPITALITY
    February 2019 - April 2021 (2 years and 2 months)
    Granville, France
    - Reception and care of demanding clientele in a high-end establishment.
    - Management of arrivals and departures (check-in / check-out)
    - Processing of reservations and specific requests
    - Handling of customer calls and emails
    - Coordination with various departments (housekeeping, restaurant)
    - Problem-solving and management of delicate situations
    - Guarantee of quality service and optimal customer experience
    👉 Skills developed: high-end customer relations, communication, priority management, professionalism
    Customer Relations Communication Priority Management Professionalism Sense of Organization
  • Hôtel des Bains
    Receptionist
    HOSPITALITY
    June 2018 - January 2019 (7 months)
    Granville, France
    - Reception and assistance of clients in a dynamic environment.
    - Management of arrivals and departures
    - Reservation taking and schedule management
    - Responding to customer requests (in person, phone, email)
    - Daily administrative management
    - Payment processing and customer file tracking
    👉 Skills developed: autonomy, organization, customer relations, adaptability
    Autonomy Organization Customer Relations Adaptability Customer Service

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Education

  • Setter
    Closer Evolution
    2024

Skill set

Categories

  • Other