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Anaïs CluzelAC

Anaïs Cluzel

Project Management / Organization Optimization

€350/day
Paris, FR
8-15 years
Organization
Process Optimization
Project Management
Problem Solving
Project Coordination

Average response time: 1 hour

Freelancer profile translated to English.
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About Anaïs

Passionate about organizational optimization, I specialize in structuring work methods, implementing management tools, coordinating cross-functional projects, and continuous improvement.

My background, at the crossroads of marketing, project management, and change management, has allowed me to develop a strategic and pragmatic approach: listening to needs, simplifying processes, and ensuring operational performance.

By balancing two professional activities for seven years, I strengthened my versatility, rigor, and ability to unite teams around common goals.

Today, I wish to put these experiences to work for a new challenge, where I can support the structuring and optimization of processes, improve team performance, strengthen operational coordination, and optimize user/customer experience.

Curious, rigorous, and results-oriented, I enjoy transforming organization into a lever for collective performance, by combining management, reporting, logistics, and operational marketing.
Fashion and Cosmetics
Hotel industry
Health and Wellness
Catering
E-commerce

  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Can work on-site
Paris (up to 15km)

Experience

  • blue lemon paris
    Head of Organization and Performance
    RETAIL (SMALL BUSINESS)
    May 2014 - April 2025 (10 years and 11 months)
    Paris, France
    Operational right-hand to management, responsible for structuring and optimizing overall performance.
    Structuring, formalizing, and continuously improving processes to harmonize practices and effectively equip sales teams.
    Designing and deploying management tools aimed at optimizing inventory management and improving overall operational performance.
    Implementing monitoring, reporting, and performance analysis tools to inform strategic decision-making.
    Leading cross-functional projects (communication, merchandising) to ensure offer consistency and enhance in-store visibility.
    Coordinating and optimizing e-commerce activity, with a focus on customer journey reliability and digital performance.
    Organizing and planning logistics (receptions, deliveries, store flows) to ensure operational continuity and fluidity.
    Recruiting, training, and supporting teams, with the goal of developing skills and collective efficiency.
    Contributing to assortment strategy through collection selection, in line with business objectives.
    Sense of Organization Project Management Operational Excellence Team Management Process Optimization
  • The Office Paris
    Head of Coordination and Operations
    October 2017 - April 2025 (7 years and 6 months)
    Paris, France
    Structuring processes, operational coordination, and user experience.
    Managing sales and customer follow-up, with the implementation and formalization of processes aimed at optimizing space utilization and service quality.
    Animating the community and interactions among users to foster collaboration, cohesion, and engagement.
    Monitoring user satisfaction and continuously improving the experience through analysis of feedback and adjustment of operating methods.
    Acting as an interface between clients, internal teams, and service providers to ensure an efficient and structured work environment.
    Process Optimization Community Management Project Management Customer Experience Sense of Organization
  • MCA GROUPE
    Marketing and Communication Officer
    CONSULTING AND AUDITS
    January 2010 - January 2013 (3 years)
    Paris, France
    Marketing, communication, and event coordination.
    Designing and deploying marketing and sales tools to optimize team efficiency and harmonize practices.
    Organizing and coordinating strategic events (conferences, trade shows, training sessions), with complete management of logistics and service providers.
    Managing multi-channel communication projects, in liaison with internal departments and suppliers.
    Implementing and monitoring marketing coordination processes, facilitating collaboration between different teams.
    Project Management Event Management Process Optimization Cross-functional Coordination Operational Marketing

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Education

  • International Business Master
    Ecole Supérieure du Commerce Extérieur (ESCE)
    2010
    Master Commerce International
  • Double Degree
    IAE Poitiers Degree
    2010
    Double
Check out Anaïs's education

Skill set

Operational Marketing
Project Management
Customer Experience
Process Improvement
Performance Management
Operational Excellence

Categories

  • Other