About Anaïs
French
Native or bilingual
Experience
- Dossier FacileValidation Operator and Support CoordinatorPUBLIC SECTORNovember 2021 - Today (4 years and 7 months)Verification of supporting documents for property rental files.Support, training, continuous improvement, monitoring.Updating support documentation.
- EODOMCustomer ServiceTELECOMMUNICATIONSJanuary 2022 - April 2023 (1 year and 3 months)Customer service: handling customer requests by phone, email, or instant messaging.Different clients: I adapt to the different tools and methods to follow for each clientOrder tracking
- AWP FRANCEAssistance OfficerBANKING AND INSURANCEFebruary 2020 - June 2021 (1 year and 5 months)Le Mans, FranceTelephone reception, handling beneficiary requests. Implementation of towing services, rental cars, return home by train or taxi, reimbursements. Assistance to beneficiaries and service providers.
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Education
- BTS NRCLycée LE MANS SUD2014Négociations et relations clients
- Professional title accounting assistantSTUDI2024Pré-comptabilité, comptabilité, gestion de paie, suivi comptable