Freelancer profile translated to English.

Description

Consultant with 8 years of experience in consulting, I support companies in their transformation projects, with particular expertise in the retail, distribution, and luxury sectors.

I am involved in project management, process optimization, and client experience improvement missions, working closely with business and IT teams.

Notably, I have conducted strategic analyses (market, performance, benchmark), optimized in-store customer journeys, and modeled operational processes. I have also managed complex systems (up to 300 partnerships) and contributed to omnichannel transformation projects (CRM, marketplace).

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational
Armenian
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

BARTLE
SENIOR CONSULTANT IN DIGITAL TRANSFORMATION, RETAIL & CLIENT EXPERIENCE
CONSULTING AND AUDITS
May 2022 - May 2025 (3 years)
Paris, France
✔ Management of transformation projects in retail environments (CRM, omnichannel, marketplace)
✔ Conducting strategic analyses (market, performance, benchmark) and identifying growth levers
✔ Analysis and optimization of customer journeys and experience for a major luxury brand (high traffic, low conversion): identification of friction points and recommendations
✔ Conducting studies (internal & external analyses): data collection, business interviews, and diagnostics
✔ Modeling and harmonization of over 30 retail processes (purchasing, logistics, sales, finance)
✔ Structuring and managing over 300 partnerships to create a system from scratch for a national distribution organization
✔ Structuring transformation roadmaps and implementing management systems (KPIs, governance)
✔ Cross-functional coordination between business and IT teams in complex contexts
Customer Relationship Management & Customer Experience Retail Project Management Data Analysis Process Optimization
CAPGEMINI (Technology Services)
DIGITAL TRANSFORMATION CONSULTANT
CONSULTING AND AUDITS
April 2019 - April 2022 (3 years)
Issy-les-Moulineaux, France
✔ Management of digital projects and support for business departments and IT in the selection and deployment of solutions
✔ Implementation of management tools and definition of KPIs (up to 600 users)
✔ Coordination of stakeholders (business, IT, development teams) and project risk management
✔ Structuring and monitoring project schedules (scoping, requirements definition, development, go-live)
✔ Facilitating workshops with business, marketing, and management teams
✔ Participation in marketing and CRM transformation programs (campaigns, customer journeys, tools)
✔ Change management: training and deployment support (up to 2000 employees)
✔ Implementation of communication systems (community management, communication plans, user engagement)
IT Project Management Change Management Training Facilitation Communication Strategy Management Tools
L'ORÉAL (Division Luxe)
MARKETING & RETAIL PROJECT MANAGER (KIEHL'S)
FASHION AND COSMETICS
July 2017 - January 2018 (6 months)
Levallois-Perret, France
✔ Structuring and implementing international product marketing reporting
✔ Implementing international marketing reporting focused on performance
✔ Analyzing KPIs and providing recommendations to improve revenue
✔ Coordinating teams and facilitating discussions with the International Marketing Department
✔ Supporting 28 European markets (growth, openings, best practices)