About Anaïs
French
Native or bilingual
Experience
- Caséo First MenuiserieAdministrative and Logistics AssistantCIVIL ENGINEERINGMay 2021 - December 2025 (4 years and 7 months)Toulouse, FranceKey role in customer handling!Responding to incoming inquiries (showroom visits, calls, emails)Logistics management of supplier deliveries (Quantity and price control, invoice processing)Handling individual clients (delivery and/or installation planning, financing management, intermediary for service providers)Setting up internal and external work schedules.Client invoicing follow-upTracking of incoming and outgoing payments in collaboration with the accountant.Processing of simple quotes (handling client requests and generating quotes)
- MAAF AssurancesInsurance Customer AdvisorBANKING AND INSURANCEJuly 2020 - May 2021 (10 months)Toulouse, FranceA dive into the insurance sector, a field strong in customer relations!Managing and developing a portfolio of individual clientsHandling incoming inquiriesProspecting and understanding client needsResponding to objectionsAdministrative management of client files (client creation, disputes, contract lifecycle, termination)
- BNPIndividual Customer AdvisorBANKING AND INSURANCEAugust 2019 - August 2020 (1 year)Toulouse, FranceFace-to-face and telephone receptionManagement of current banking operationsConducting appointments with prospects and/or clientsManagement and development of a client portfolioImplementing outbound call prospectingCompletion and digitization of client filesControl of legal provisions
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Education
- Bachelor's Degree in Banking and Insurance2020Licence Banque Assurance
- Higher National Diploma in Banking2019BTS Banque