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Anais AffinitoAA

Anais Affinito

Administrative Assistant and Customer Support

€180/day
Brest, FR
3-7 years
Administrative and commercial management
Customer relationship management (CRM)
Google Workspace
Notion
Document management

Average response time: 1 hour

Freelancer profile translated to English.
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About Anais

Are you spending too much time managing your emails, your administrative tasks, or tracking your files?

I will assist youin managing your administrative tasksto allow you to focus on the essentials:developing your business.

Holderof a BTS in management assistanceand with several years of experiencein customer relations and administrative management,I offer youmy sense of organization, my rigor, and my responsivenessto ensure the smooth running of your business.

My goal: To help yousave time, improve your organization,and become atrue trusted partnerin your professional daily life.
HR Services

  • French

    Native or bilingual

  • English

    Conversational

  • Spanish

    Fluent

Can work on-site
Brest (up to 50km)

Experience

  • Ingeliance
    IT System Technician
    AVIATION AND AEROSPACE
    January 2019 - December 2023 (4 years and 11 months)
    Brest, France
    Document management
    Procedure monitoring
    IT incident processing
    Email and call processing
    Database control and management
    Administration of an IT tool and user support for the tool
    Writing operating procedures and guidelines
    Project management
    Document management Customer relationship management (CRM) Notion Administrative management Teamwork
  • BUREAU VERITAS
    Customer Relations Officer
    CONSULTING AND AUDITS
    November 2016 - September 2018 (1 year and 10 months)
    Brest, France
    Ensure telephone customer relations, negotiate and argue about intervention deadlines
    Ensure the planning of technicians for missions based on their qualifications, specialties, and planned intervention times
    Track deadlines and billing from the opening of the case to its archiving
    Customer relationship management (CRM) Document management Administrative management Client follow-up Quotes and invoicing

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Education

  • BTS Assistant de gestion (Management Assistant Diploma)
    2018
    BTS Assistant de gestion

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