Freelancer profile translated to English.

Description

I help companies improve their customer experience and make their user journeys simpler, clearer, and more effective.

I work on topics such as onboarding, understanding needs, and journey fluidity, with a structured and solution-oriented approach.

Through my experience in marketing and customer relations, I have developed the ability to quickly analyze expectations, structure concrete solutions, and make offers more understandable.

I pay particular attention to the quality of exchanges and customer satisfaction, with the aim of creating a relationship of trust and bringing real value in support.

My missions:

Customer onboarding and onboarding support
Improvement of customer experience
Analysis of user needs
Creation of materials (guides, presentations, customer journeys)
Coordination with internal teams

I am looking for missions where I can get concretely involved, understand client challenges, and contribute to a fluid and effective customer experience.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Fluent
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 10km)

Zefir
Sales Development Representative
REAL ESTATE
October 2025 - April 2026 (6 months)
Paris, France
Identification and qualification of customer needs
Direct exchange with prospects to understand their challenges and issues
Contribution to a fluid customer experience from the first points of contact
Transmission of relevant information to sales teams
Tracking and updating customer data via CRM
Customer Experience Needs Analysis
Agence Allure
Event Hostess
HOSPITALITY
January 2024 - January 2025 (1 year)
Paris, France
Welcoming and assisting visitors
Managing customer experience at events
Representing the brand professionally
Direct interaction with the public to meet needs and ensure a positive experience
Needs Analysis Customer Experience Hosting Event Management Customer Support
Kardham
Marketing Project Officer
ARCHITECTURE AND URBAN PLANNING
January 2020 - April 2024 (4 years and 3 months)
Paris, France
Supporting sales teams in understanding and using materials tailored to customer needs
Analyzing customer expectations and translating them into concrete and operational solutions
Creating materials (presentations, proposals) to improve understanding of offers and facilitate decision-making
Coordinating cross-functional projects with various stakeholders (internal teams, service providers), ensuring quality and deadlines are met
Structuring content to streamline customer experience and reinforce message coherence
Participating in sales meetings to align communication with field needs
Project Management Visual Material Creation Training Delivery Needs Analysis Onboarding