Anaële André, Customer Care Manager

Freelancer profile translated to English.

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Description

I help e-merchants turn their customer service into a real loyalty driver, through caring, strategic, and human customer care.

My missions:

Email management
Social media message management
Process creation
CRM management
Response template creation
Optimization of existing processes
Weekly customer service diagnostics
Monthly audit
KPI analysis and exploitation
Customer experience design
Analysis of friction points and continuous improvements
Regular reporting
Support on Notion and WhatsApp for fluid and responsive communication

My values:

I am committed to bringing the best to a company. I choose to work with few clients at a time to be more engaged in each of my missions.

My background as a web writer gives me an excellent foundation for analyzing websites and customer needs.

I also know how to work cooperatively with a team while being autonomous and proactive.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Consultant Linkedin
Community Manager
SOCIAL NETWORKS
April 2022 - June 2023 (1 year and 2 months)
Montpellier, France
Writing LinkedIn posts for a company "Avenir Consulting" specializing in personnel management within companies.

Editorial calendar management
Post writing
Proofreading and correction
Post-related research
Instagram Coaching Notion Blogging cosmetics
Freelance
SEO Web Writer
E-COMMERCE
April 2017 - December 2024 (7 years and 8 months)
Montpellier, France
SEO web writer for e-commerce in various fields:

cosmetics
natural and wellness products
ready-to-wear
childcare products and children's care
perfume sales
travel blogs
Haircare Coach
Communication and digital business agency
My missions:
Newsletter writing
Blog post writing
SEO-optimized product descriptions
Social media post writing
Newsletter writing cosmetics E-commerce Health and wellness Blogging

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