Description

Senior Operations & Program Manager with 12+ years of international experience across education, experiential travel, hospitality, and events. Specialized in the end-to-end management of complex international programs, particularly Erasmus+ and bespoke group experiences, coordinating logistics, suppliers, finances, and participant experience from planning to delivery.

Proven ability to independently manage large-scale operations involving 50–100 participants per program, including vendor negotiation, bookings, cultural programming, accounts payable coordination, and real-time problem solving in high-pressure environments.

Known for combining operational excellence with creativity to design meaningful cultural and educational experiences. Currently seeking remote or project-based opportunities in operations consulting, educational programs, international logistics, or experiential travel across Europe

Languages

Portuguese
Native or bilingual
English
Fluent
Spanish
Fluent
Italian
Basic

Workplace preferences

Can work on-site

Porto (up to 50km)

Seda College
Operations Manager
June 2024 - Today (2 years and 2 months)
Ireland
• o Independently manage the end-to-end operations of Erasmus+ immersion programs in Ireland, coordinating logistics for international student groups of 50–100 participants per program.
• o Oversee all operational components including accommodation allocations, cultural excursions, transportation, supplier negotiations, reservations, and activity scheduling.
• o Act as the main operational liaison between international agencies, group leaders, suppliers, and internal teams, ensuring smooth program delivery and high participant satisfaction.
• o Manage vendor relationships across multiple service categories including transportation, tourism operators, host families, and cultural institutions.
Lucid Travel
Marketing Assistant
June 2021 - Today (5 years and 2 months)
United States
• o Supported strategic business development initiatives by nurturing key B2B relationships and optimizing communication flows with external partners, often involving customized solutions.
• o Designed and implemented targeted marketing campaigns, including email automation and social media content, to enhance brand engagement and support business objectives.
• o Developed and optimized customer success strategies, leading to improved client engagement and contributing to revenue growth
Universidade do Porto
Assistant Teacher for Hackathon
EDUCATION AND E-LEARNING
April 2023 - April 2023 (1 month)
Porto, Portugal
Served as Assistant Teacher of Prof Tiago Gama Rocha, guiding groups of staff from European Universities to identify critical communication challenges within the EUGLOH community, develop strategic solutions, and prepare impactful presentations for their proposed initiatives.