Freelancer profile translated to English.

Description

Looking for someone who is not afraid of 'No' and knows how to deal with any type of client? My trajectory combines the commercial aggressiveness of door-to-door sales with the empathy, speed, and resolution of high-paced hospitality. Door-to-door sales taught me to break the ice, argue with agility, and close deals under pressure. Working as a waitress gave me unique resilience, the ability to read customer needs in seconds, and resolve conflicts with a smile. I offer your business: Phone Sales / Telemarketing (Cold Calling): No fear of rejection and with a friendly tone. Premium Customer Service: Incident management, support, and user retention. Appointment Scheduling (Setter): Lead qualification and opening of commercial opportunities. *I don't just look to serve; I look to connect and generate revenue.

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Madrid (up to 50km)

Salamanquilla
Waitress
January 2016 - January 2025 (9 years)
• - Coordinated and supervised the daily operations of a high-end restaurant, ensuring personalized attention to each client. - Maintained high standards of service quality, guaranteeing customer satisfaction and fostering loyalty to the establishment. - Collaborated closely with the kitchen team to ensure the correct preparation and presentation of dishes, meeting established delivery times. - Implemented an organization system for space and workflow that increased service efficiency and reduced waiting times. - Result: Significant improvement in customer satisfaction, with a 20% increase in positive reviews and 30% loyalty from regular clientele.
Almacenes Camino
Sales Representative
January 2014 - January 2020 (6 years)
• - Established and maintained solid business relationships with key clients, which increased revenue by 25% in the first semester of the year. - Visited clients door-to-door with a success rate of 75%
Optima
Telemarketer
April 2026 - June 2026 (2 months)
Madrid, Spain
Call center operator arranging appointments in the automotive campaign, temporary contract for campaigns with an 80 percent success rate