Freelancer profile translated to English.
Back to original languageAbout Anabel Sophie
Hello everyone, I'm Anabel, 25 years old, new here, and I'm pursuing my part-time studies to become a certified business administrator, bringing with me several years of practical experience in tourism. Through my skills in direct customer contact, I am absolutely crisis-tested: I keep a cool head even in stressful situations, quickly familiarize myself with new tools, and enjoy contributing actively.
How I will support your team:
- Back Office & Organization: Reliable administrative support to free up your mind.
- Customer Communication: Professional service, email, and phone support.
- Team Player Mentality: Quick familiarization with your tools and seamless collaboration.
If you are looking for a cheerful and responsible support for your operational processes, we will surely get along well. Let's connect and discuss how I can flexibly relieve your project!
German
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Wald & Golfhotel LottentalReceptionistMay 2025 - July 2025 (2 months)Bochum, Germany
- Participation in monthly closings and independent handling of dunning processes.
- Acceptance and processing of guest reservations as well as creation of offers for corporate and private clients.
- Continuous maintenance, updating, and quality control of the guest database.
- Efficient and service-oriented handling of check-ins and check-outs.
- Daily cash handling, cash register management, and precise cash reconciliation.
- AIDA CruisesReceptionistMay 2024 - April 2025 (11 months)
- General guest service and confident management of guest complaints with a strong focus on quick resolution.
- Secure handling of payment transactions, cash register management, and final settlement of all onboard accounts.
- Ensuring seamless interdepartmental communication and service-oriented coordination between all departments onboard.
- Proactive needs assessment and ordering of supplies to guarantee a smooth reception process.
- Conscientious recording, storage, and assignment of all lost and found items.
- Successful execution of safety briefings as well as proactive crowd and crisis management for all passengers according to SOLAS regulations.
- Flughafen DortmundCheck-in AgentOctober 2022 - April 2024 (1 year and 6 months)44 Dortmund, Germany
- Processing passenger check-ins and managing baggage drop-off in accordance with airline policies.
- Verification of travel documents, visas, and entry requirements to ensure full compliance with international immigration laws.
- Management of flight data systems and finalization of passenger lists before and after aircraft departure.
- Confident execution of the boarding process at the gate, including coordination with the flight crew and professional handling of gate irregularities (e.g., flight delays, rebookings, or overbookings).
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Education
- Certified Business Administrator (DQR 6)VWADiplom-Betriebswirt (DQR 6)
- Certificate in English Higher IntermediateKaplan International School2022Zertifikat in English Higher Intermediate