Freelancer profile translated to English.

Description

Are you looking for a reliable administrative assistant to help you with your daily tasks, data entry, or document transcription? I can assist you with your administrative needs with rigor, organization, and discretion.

With over 10 years of experience in customer relations and administrative management, I have developed solid expertise in data processing, file management, invoicing, administrative follow-up, and using Excel. I now work remotely on tasks such as data entry, transcription, information database updates, and administrative support.

What sets me apart is my ability to manage large volumes of information with precision, while meeting deadlines. Accustomed to working in dynamic environments, I am autonomous, efficient, and quality-oriented.

I am used to working on tasks such as data entry, monitoring Excel spreadsheets, transcribing documents, and routine administrative processing. My goal is to save you time by taking charge of your administrative tasks with seriousness and reliability.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Domicile
Parental Leave
June 2024 - January 2026 (1 year and 7 months)
Period dedicated to my family, during which I maintained active monitoring in the field of organization.
Available now for new missions.
Eauzone Spa
Receptionist
November 2012 - June 2024 (11 years and 7 months)
Complete management of customer reception in a high-end environment: handling, orientation, and personalized support.

Management of reservations and optimization of practitioners' schedules to ensure optimal occupancy rates.

Daily administrative management: invoicing, payment follow-up, order management, and data entry.

Handling disputes and implementing loyalty actions (customer follow-ups, personalized support), contributing to improved customer satisfaction and retention.

Monitoring revenue and carrying out activity reporting using Excel (performance analysis by time slot and by center).
Excel Data analysis and management Data entry
Surcouf
Cashier & Receptionist
September 2009 - November 2012 (3 years and 2 months)
Reception and customer support at the point of sale, management of payments and cash register operations.

Advice and proposal of financing solutions adapted to customer needs, with the creation and follow-up of files in conjunction with the Finaref organization.

Administrative management of specific payment methods (gift vouchers like Kadéos), including their processing and sending for collection.

Contribution to the quality of the customer experience through smooth, reliable, and satisfaction-oriented service.
Administrative assistance Data analysis and management