Freelancer profile translated to English.

Description

Certified Salesforce Consultant with **9 years of experience**, I assist companies in the **implementation of tailor-made Salesforce solutions**, from the scoping phase to go-live.

I act as aTech Leadon CRM transformation projects:

*Technical designandSalesforce architecture

*Supervision of development teamsand project coordination

Implementation ofCI/CDpipelines, version management (**Git, Release Management**)
Front & back development (Apex, LWC) with attention topixel perfect(UX/UI + CSS)

*APIintegration and interfacing with third-party systems

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

LVMH
Tech Lead – Salesforce Technical Expert
LUXURY GOODS
January 2024 - Today (2 years and 5 months)
Led the implementation of an advanced Customer Service Center (CSC) solution on Salesforce Service Cloud for LVMH's Maison Lead, aiming to optimize request management through intelligent automation and seamless integration with enterprise systems for a 360-degree customer view. Concurrently, managed and implemented the CI/CD process via GitHub, along with managing permissions and profiles across the entire platform.

**Responsibilities**: Supervised development teams, defined best practices, collaborated with stakeholders to ensure optimal performance, and optimized workflows to improve customer service operations.
Salesforce Service Cloud Release Management Code Review Tech Lead CI/CD
TotalEnergies
Salesforce Consultant
ENERGY AND UTILITIES
November 2022 - March 2023 (5 months)
Developed and redesigned a B2B portal (Total Mobility) for the France Business Unit on Salesforce Lightning Experience. This portal offers a complete subscription journey for a multi-service card for road professionals, to better support them in their mobility.

**Responsibilities**: Integrated the graphic charter in responsive design, developed LWC components, interfaced via webservices, and managed level 3 technical support.
Salesforce LWC Apex Webservice Responsive design UI/UX Salesforce Experience Cloud
AIRBUS Defence & Space
Salesforce Consultant
AVIATION AND AEROSPACE
October 2021 - October 2022 (1 year and 1 month)
Designed and developed from scratch an after-sales service management portal, centralizing claim and incident reporting and real-time ticket status tracking in a single, integrated tool.

**Responsibilities**: Full-stack development of all functionalities, adherence to modern web standards (Lightning Web Components, ES7+, Shadow DOM), and interfacing the portal with various external systems via webservices.
Salesforce LWC Webservice HTML/CSS Fullstack Salesforce Experience Cloud