Amra Husejnovic

I offer my services as a freelance administrative and educational assistant, with expertise in school and professional coaching in French, German, and Yugoslavian languages (BCS).

I support students from A to Z in their training journey:

✅ Development of personalized study plans.

✅ Regular coaching to ensure their motivation and success.

✅ Correction of CVs and cover letters.

✅ Complete homework management: follow-up, reminders, correction, and feedback.

✅ School support and even course delivery in certain training programs (e.g., medical secretary).

On the administrative side, I efficiently manage:

📁 Student files (registrations, follow-up, archiving).

📞 Processing of emails and phone calls.

🤝 Management of client conflicts with diplomacy and efficiency.

💳 Management of contracts, payments, and administrative reminders.

🗂 Follow-up of registrations, funding requests, or certificates.

Organized, proactive, and attentive, I am autonomous and a self-starter.

I adapt to any type of structure (training center, company, school) and I work both remotely and in direct collaboration with your teams.

Responsible for the complete financial follow-up of students and clients.

My responsibilities include:

✅ Sending invoices and issuing personalized quotes.

💳 Payment tracking, receipt of payments, and reminders for late payments.

📆 Setting up payment arrangements adapted to student situations.

📩 Automatic or manual reminders for late payments.

💼 Recovery of payments through amicable reminders or formal procedures.

⚖️ Debt collection management, coordination with collection offices in case of non-payment.

🏛️ Transmission of files to institutions (ORP, AI, training aid, insurance, etc.).

📁 Administrative processing and updating of student financial files.

📊 Monitoring of accounting dashboards, bank reconciliations, and deadline updates.

🤝 Close collaboration with educational teams for coherent overall monitoring.

Autonomous, rigorous, and diplomatic, I ensure a professional client relationship, even in delicate situations. I ensure that the invoicing and payment process is fluid, clear, and transparent for each student.

As an administrative manager, I led the complete reorganization of the administrative department, establishing clear internal procedures, structuring workflows, and strengthening inter-departmental coordination. My role was central to the professionalization and performance of administrative operations.

My main responsibilities:

📌 Supervision and training of administrative staff.

🎓 Supervision of an apprentice (management of their development, evaluation, skill development).

🗂 Creation and implementation of internal procedures to standardize and ensure the reliability of practices.

🤝 Collaboration with all departments (educational, accounting, management, HR, IT) to ensure good information flow.

📊 Preparation and monitoring of activity-related statistics (HR indicators, administrative performance, client satisfaction...).

💼 Management of the company's cash register, data entry, and tracking of purchase invoices.

📑 Application of Swiss legal, internal, and quality directives (data protection, GDPR, confidentiality, administrative compliance).

🧾 Monitoring of supplier contracts, verification of purchase orders, and payment validation.

📅 Organization of meetings, drafting of minutes, management of team schedules.

📦 Monitoring of internal logistics: supplies, maintenance, IT equipment, badges, etc.

💬 Point of contact for managing internal and external administrative disputes.

🧩 Active participation in continuous improvement, internal audits, quality control.

Rigorous, proactive, and solution-oriented, I have developed a global and strategic vision of the administrative function, with a strong sense of human management and responsibilities.