Freelancer profile translated to English.

Description

I am a French-speaking customer service agent with experience in customer relations and telesales.

I am used to communicating with customers by phone to:

– explain bills

– manage refund requests

– negotiate and propose solutions

– carry out telephone sales

I am serious, attentive, and comfortable communicating with customers.

I work remotely and adapt to the needs of each mission.

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

Julia & Klaus Kaminski
Au Pair
September 2024 - August 2025 (11 months)
Cologne, Germany
I was with a host family. It was for a cultural exchange.
Trust Relationship Sense of Responsibility Adherence to Instructions Time Management Request Management
KONECTA Ivandry
Telesales Representative
April 2024 - June 2024 (2 months)
In collaboration with Orange (French overseas territories in the Caribbean), we sold Canal+ for its customers
Telephone Prospecting Needs Identification Outbound Call Handling Sales Closing Sales Pitching
INTELCIA Tanjombato
Customer Service
March 2022 - August 2023 (1 year and 5 months)
Handle phone calls (SFR)
Bill explanation
Regularization
Sale of phone/phone/fiber/internet options/…
Customer Request Processing Customer Follow-up Product Sales Complaint Management Commercial Negotiation