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Ammouch KhalilAK

Ammouch Khalil

Customer Advisor

€125/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ammouch

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • GHANI Group
    Project Coordinator
    September 2022 - July 2023 (10 months)
    Rabat, RZ, Morocco
    In a key coordination and supervision role, I ensure the smooth running of construction projects at Ghani Construction. My mission consists of managing the implementation of plans, coordinating construction activities, and communication between all stakeholders, and ensuring that projects are delivered on time while respecting quality standards.
    • Efficient management of project plan implementation, coordinating over 15 simultaneous construction activities.
    • Supervision of over 10 subcontractors, ensuring compliance with quality standards and on-time delivery, with a 98% success rate.
    • Monitoring project plans and updating them in real-time based on changes, contributing to a 20% reduction in project delays.
    • Leading communication between all stakeholders, including clients, subcontractors, and suppliers, optimizing coordination and minimizing misunderstandings.
    • Site safety supervision, resulting in a 60% decrease in workplace incidents.
    • Conducting regular inspections to ensure compliance with plans and specifications, leading to a 15% reduction in rework costs.
    • Active collaboration with internal teams to resolve project issues, reducing project delays by 25% and cost overruns by 20%.
  • AXA Assurance
    Customer Advisor
    September 2020 - January 2021 (4 months)
    As a customer advisor at AXA Assurance, my main mission was to sell insurance products by effectively meeting the specific needs of clients. I was also responsible for developing and maintaining strong relationships with the clientele.
    • Managed a client portfolio and achieved 95% of the quarterly sales target.
    • Transformed client requests into valuable sales opportunities, ensuring customer satisfaction through strong service delivery.
    • Increased customer retention rate by 20% by offering insurance solutions tailored to their needs.
    • Presented new insurance products to clients, resulting in a 15% increase in additional policy sales.
    • Implemented an effective customer communication strategy, leading to a 30% increase in policy renewals.
    • Contributed to the training of two new employees, improving their sales performance by 10%.
    • Effectively resolved customer complaints, reducing the customer dissatisfaction rate by 20%.
    • Actively participated in local networking events, generating a steady stream of new sales leads.
  • ARTENSIA Assurance
    Insurance Advisor
    December 2022 - April 2024 (1 year and 4 months)
    As an insurance advisor at Artensia Assurance, my mission was to promote and sell a diverse range of insurance products, establish strong relationships with existing clients, and identify new growth opportunities by effectively leveraging the market.
    • Managed a portfolio of over 200 clients, increasing annual sales by 25%.
    • Developed personalized sales strategies that resulted in a 30% increase in insurance renewals.
    • Regularly presented new insurance options to clients, resulting in a 20% growth in the number of policies sold.
    • Implemented a client follow-up system that improved customer satisfaction by 15%.
    • Organized and participated in networking events, increasing company visibility and generating new business leads.
    • Trained new employees on sales techniques and insurance products, improving their productivity by 20%.
    • Handled customer claims resolution, leading to a 10% reduction in customer dissatisfaction cases.
    • Met and exceeded sales targets through strategic planning and robust client follow-up strategies.

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Education

  • Bachelor's degree in Management (LM)
    Higher Institute of International Tourism of Tangier
    2014
    Licence en Management (LM)
  • Baccalaureate
    Arsalane High School Tangier
    2011
    Baccalauréat

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