Freelancer profile translated to English.

Description

Experienced professional, I leverage over a decade of expertise in complex project management, both IT and business. Specializing in change management, digitalization, and multidisciplinary team coordination, I lead each mission with rigor, commitment, and a focus on results.

✔️ Methodologies mastered: Agile, Scrum, V-Cycle

✔️ Areas of intervention: ERP, CRM, infrastructure, digital transformation

✔️ Soft skills: Collaborative leadership, analytical mind, impactful communication

✔️ Added value: Adherence to deadlines, resource optimization, quality of deliverables

I am recognized for my ability to transform business needs into concrete projects and to unite stakeholders around a clear and ambitious vision.

Industry field of expertise

Languages

Arabic
Native or bilingual
French
Fluent
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Protimess
BI Consultant - Freelance
March 2025 - June 2026 (1 year and 3 months)
Analyzed business needs with the Management, Finance, Sales, and Operations teams to identify key performance indicators (KPIs).
Collected, cleaned, and transformed data from multiple sources (ERP, CRM, Excel files, SQL databases).
Designed and optimized complex SQL queries for data extraction, aggregation, and validation.
Created business intelligence data models (star schema, fact and dimension tables).
Developed interactive dashboards in Power BI for performance monitoring.
Sales Dashboard:

Tracking revenue by period, region, and salesperson.
Analysis of prospect conversion rates.
Monitoring the sales pipeline.
Analysis of sales by product and customer segment.

Operations Dashboard:

Tracking orders and processing times.
Analysis of customer incidents and complaints.
Monitoring operational team performance.
Identification of process bottlenecks.

Finance Dashboard:

Tracking budget vs. actual.
Margin analysis.
Monitoring operational costs.
Financial forecasting.

Customer Service Dashboard:

Volume of customer requests.
Average resolution time.
Customer satisfaction.
Analysis of contact reasons.

Technical Achievements:

Developed SQL scripts to automate data extraction and preparation.
Used Power Query for ETL processes.
Created advanced DAX measures in Power BI.
Automated periodic reports for managers.
Implemented data quality control rules.
Documented data models and provided user support.
ETL Microsoft Power BI CRM Customer Service DAX
FittingBox
Project Manager
March 2025 - July 2025 (4 months)
Tunis, Tunisia
Project – AWS:
oDrafted specifications, planning, and project reporting
oCoordinated internal technical teams and external providers
oMonitored infrastructure performance (monitoring, supervision)
oLed project committees and managed risks

IT Urbanization Project:
oLed the IT system urbanization: modeling of functional, application, and technical layers
oImplemented IT architecture master plans (IT/business alignment)
oDeveloped functional and application maps
oContributed to digital transformation projects

Support Project Implementation:
oScoped and led the creation of a support center (defined scope, planning)
oAnalyzed user needs, defined support processes (incident, request, escalation)
oSelected and deployed the tool (HubSpot and Jira)
oRecruited and trained the support team (L1 & L2)
oMonitored KPIs: SLA, satisfaction rate, resolution time
oCoordinated with IT, business, and external vendors
Project Management BPMN 2.0 Hubspot AWS QuickSight Atlassian JIRA
ABSHORE
Project Manager
DIGITAL AND IT
September 2024 - March 2025 (6 months)
Tunis, Tunisia
oCoordinated internal and external stakeholders (clients, technical teams).
oDefined project objectives, deadlines, and required resources.
oDeveloped a detailed roadmap including deadlines, necessary resources, and identified risks.
oImplemented and monitored performance indicators (KPIs) to ensure commitments were met.
oAnalyzed performance, anticipated risks, and ensured deliverable compliance with quality standards.
Selected team members based on their skills and expertise.
Defined roles and tasks for each team member.
Maintained positive dynamics, managed conflicts, and provided support throughout the project.
Jira & Confluence Microsoft Power BI Conflict Management Risk Analysis ERP Odoo

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Management and IT Project Management
Select ACADEMY
2013
Management et pilotages des projets informatiques
Baccalaureate in Economics and Management
Lycée Mourouj 4
2002
Baccalauréat en Economie et Gestion

Check out Amira's education

Amira K.

Power BI Consultant Freelance

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