Freelancer profile translated to English.

Description

Experienced professional with over a decade of expertise in managing complex projects, both IT and business-related. Specialized in change management, digitalization, and coordination of multidisciplinary teams, I manage each mission with rigor, commitment, and a focus on results.

✔️ Mastered methodologies: Agile, Scrum, Waterfall

✔️ Areas of intervention: ERP, CRM, infrastructure, digital transformation

✔️ Soft skills: Collaborative leadership, analytical thinking, impactful communication

✔️ Added value: Respect for deadlines, resource optimization, quality deliverables

I am recognized for my ability to transform business needs into concrete projects and to unite stakeholders around a clear and ambitious vision.

Industry field of expertise

Languages

Arabic
Native or bilingual
French
Fluent
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

FittingBox
Project Manager
March 2025 - July 2025 (4 months)
Tunis, Tunisia
Project – AWS:
o Drafting specifications, project planning and reporting
o Coordination of internal technical teams and external service providers
o Monitoring infrastructure performance (monitoring, supervision)
o Facilitating project committees and managing risks

SI Urbanization Project:
o Management of SI urbanization: modeling of functional, application and technical layers
o Implementation of master architecture plans (SI/business alignment)
o Development of functional and application mappings
o Contribution to digital transformation projects

Support Project Implementation:
o Framing and management of the project to create a support center (definition of scope, planning)
o Analysis of user needs, definition of support processes (incident, request, escalation)
o Selection and deployment of the tool (HubSpot and Jira)
o Recruitment and training of the support team (L1 & L2)
o Monitoring KPIs: SLA, satisfaction rate, resolution time
o Coordination with IT, business and external supplier teams
Project management BPMN 2.0 Hubspot AWS QuickSight Atlassian JIRA
ABSHORE
Project Manager
DIGITAL AND IT
September 2024 - March 2025 (6 months)
Tunis, Tunisia
o Coordination of internal and external stakeholders (clients, technical teams).
o Definition of project objectives, deadlines and necessary resources.
o Develop a detailed roadmap that includes deadlines, necessary resources and identified risks.
o Implementation and monitoring of performance indicators (KPIs) to ensure compliance with commitments.
o Analyze performance, anticipate risks and ensure the conformity of deliverables to quality standards.
o Select team members based on their skills and expertise.
o Define roles and tasks for each team member.
o Maintain a positive dynamic, manage conflicts and provide support throughout the project.
Jira & Confluence Microsoft Power BI Conflict management Risk analysis ERP Odoo
Groupe HLi
Team Leader
September 2019 - May 2024 (4 years and 8 months)
Tunisia
• Supervision and management of a team of 10 employees.
• Conflict management and support for employees in their professional development.
• Helping employees overcome difficulties
• Organize the team and implement processes
• Ensure the development and continuous training of team members
• Implement and monitor skills development plans for employees
• Performance analysis and implementation of corrective actions.
• Generate KPIs
• Implemented Agile/Scrum methodologies to improve productivity.
• Ensure compliance with deadlines, budget and quality objectives.
• Respond to requests for quality audit follow-up.
• Ensure the availability of skills necessary for the execution of services and manage turnover risks
• Carry out task planning and resource management
• Maintain follow-up with the client, ensuring the quality of the client relationship
• Support and help employees to achieve the set objectives
• Coordinate with management for activity monitoring and reporting of monthly indicators
• Monitor activities and ensure compliance with work procedures
Team management Conflict management Decision making Communication strategy Learning Management System

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Management and management of IT projects
Select ACADEMY
2013
Management et pilotages des projets informatiques
Bachelor's degree in Economics and Management
Lycée Mourouj 4
2002
Baccalauréat en Economie et Gestion

Check out Amira's education

Amira Kalai Ben Jeddou

Project Manager

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