Freelancer profile translated to English.
Back to original languageAbout Amira
I am an experiencedCustomer Success Manager & Project Managerwith over 10 years of professional experience in international companies – particularly in the B2B sector, with a focus on the DACH market, SaaS, IT, and digital platforms.
I support companies in actively increasing customer satisfaction and retention, optimizing processes around onboarding, support, and retention, and building long-term customer relationships. I act in a structured, analytical, and solution-oriented manner – always with an eye on the person on the other side.
My focus areas & services:
- Customer Success Management: Onboarding, support, retention, churn prevention
- Project Management & operational implementation (incl. team coordination)
- Content creation (e.g., email campaigns, help center content, internal playbooks)
- Communication & process optimization in customer service
- Market & customer research (e.g., for market entry)
I bring experience from various industries – including SaaS, IT, real estate, and automotive.
Multilingual & multicultural:
I grew up in Germany, studied and worked in France, and am comfortable navigating between languages and cultures. I speak fluent German, English, and French – and understand how to connect and inspire people across cultural boundaries.
Tools & Systems:
HubSpot, Salesforce, Zendesk, Notion, Slack, Google Workspace, and many more.
I work quickly, clearly, independently, and reliably – preferably remotely & long-term. My goal: sustainable results with real customer loyalty. I look forward to exciting projects and good cooperation!
German
Native or bilingual
English
Fluent
French
Fluent
Spanish
Basic
Russian
Native or bilingual
Remote only
Primarily works remotely
Experience
- Carwow DeutschlandBusiness Development ManagerAUTOMOBILEDecember 2024 - Today (1 year and 8 months)München, GermanyLed the german market entry of the UK’s leading car selling platform. Took full ownership of business development, including market research and partner onboarding. Despite a highly competitive and controversial market environment, successfully established strategic partnerships and built the foundation for scalable growth. Acted as the key link between HQ and the local market. Selected, hired, and trained a local team and currently serve as team lead.Key Achievements:- Led DACH market entry as sole Business Developer- Built strategic partnerships in a competitive market- Hired, trained, and lead the local Business Development team- Acted as key liaison between HQ and local market- Drove brand presence through outreach and engagement- #1 in conversion rate across the team
- FreelancerCustomer Success ManagementOctober 2023 - November 2024 (1 year and 1 month)Munich, BY, GermanyCustomer Success and project coordination. Focused on client onboarding, communication workflows, account retention and operational support in day-to-day business. Supported business clients with account management, project coordination and communication process improvement
- PROBIS Software GmbH,Customer Success / Project ManagerMarch 2023 - October 2023 (7 months)Munich, BY, GermanyProject management in the real estate/IT sector, support and strategic development of international key accounts (DAX and CAC 40 companies), responsibility for cross-selling and upselling to increase sales, leadership and development of a team for successful project execution
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Education
- Bachelor Professional Business Administration & OperationsIHK Akademie2022Bachelor Professional Business Administration & Operations
- Economic SciencePanthéon Sorbonne University2017Economic Science
Skill set
Categories
- Other