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Amira CherietAC

Amira Cheriet

Business development and customer experience

€180/day
Paris, FR
3-7 years
Commercial strategy
Customer experience
Business analysis
Data analysis
Customer relationship project management

Average response time: 1 hour

Freelancer profile translated to English.
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About Amira

A professional in business development and tourism management, I have experience in project management, customer relations, and commercial strategy. Formerly a travel agency manager, I developed strong skills in sales, team coordination, and creating solutions tailored to client needs.

Currently, I am working on projects related to innovation, communication, and customer experience. Organized, autonomous, and results-oriented, I am capable of managing tasks in business development, business assistance, and project management with a strong focus on service quality.

  • French

    Native or bilingual

  • English

    Fluent

  • Arabic

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Verisure
    Customer Relationship Quality Analyst
    August 2025 - Today (10 months)
    Antony, France
    • - Manage the Quality Monitoring tool and contribute to the integration of AI solutions
    • - Creation and analysis of performance dashboards and KPI monitoring
    • - Monitoring of service providers and performance optimization
    • - Participate in CX and digital projects
    • - Lead quality committees and recommend continuous improvement
    Data analysis Customer experience Customer satisfaction Commercial strategy
  • Verisure
    Customer Relationship Project Manager
    February 2025 - July 2025 (5 months)
    Ile-of-France, France
    • - Management of the 'Best Customer Service of the Year 2026' project
    • - Development, optimization, and monitoring of internal test schedules.
    • - Leading daily project committees and steering committees.
    • - Analyze obtained results, detect anomalies, and propose improvement strategies and actions.
    • - Implement and conduct internal and external communication actions related to the project.
    Project management Continuous improvement
  • Agence de voyage Gili travel,
    Sales Manager
    October 2021 - September 2024 (2 years and 11 months)
    Algiers [El Djazaïr], Algeria
    • - Development and management of commercial action plans.
    • - Negotiation and management of strategic partnerships with suppliers to optimize offers
    • - Competitive intelligence and strategy adaptation
    • - CRM management and personalized customer satisfaction tracking; creation of activity reports and analysis of customer behavior.
    • - Coordination of group travel and management of customer complaints to ensure a high-quality experience.
    Business development Negotiation Administrative management

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Education

  • Master in Business Development and Business Engineering
    Inseec MSC Paris
    2024
    Master Business développement et ingénierie d'affaire
  • Master - Management of Tourism Businesses
    École Nationale Supérieure du Tourisme
    2020
    Master - Management des Entreprises Touristiques
Check out Amira's education

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