About Amira
French
Native or bilingual
English
Fluent
Experience
- Don't Call Me JennyferCRM Project ManagerRETAIL (LARGE RETAILERS)September 2022 - Today (3 years and 9 months)St.-Ouen, FranceImplementation of CRM strategy:- Programming of email, SMS, push notification campaigns, definition of targeting and routing- Writing of briefs and management of creative feedback- Project management: redesign of triggers and transactional emails- Weekly competitive intelligence and benchmarking
- RainbowCustomer Happiness ManagerHEALTH AND WELLNESSSeptember 2021 - August 2022 (11 months)Paris, FranceCustomer relations management:- Writing articles on well-being, adaptogenic plants, and beauty- Management of newsletter campaigns (writing, creation, targeting, routing, and analysis)- Management of customer complaints
- KIKO MILANOAssistant Store ManagerSeptember 2020 - August 2021 (11 months)74100 Annemasse, France
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Education
- Master of ScienceGrenoble School of Management2021Master of Science - MS, Fashion, Design and Luxury Management
- Certificate, Fashion and sustainabilityLondon College of Fashion, University of the Arts London2020Certificate, Fashion and sustainability