Amira Arfa

Operational management and commercial development within a shopping center, with a cross-functional role combining stakeholder coordination, commercial animation, and performance development.

Involvement in missions requiring organization, commercial vision, and the ability to unite retailers and partners around common objectives.

🔹 Main missions:

• Coordination and support of retailers

• Monitoring commercial activity and performance

• Implementation and management of commercial and event actions

• Development of local partnerships

• Commercial animation and traffic generation

• Administrative and organizational management

• Communication and visibility (operations, networks, materials)

• Contribution to overall revenue growth

🔹 Skills used:

• Commercial development and business development

• Multi-stakeholder management

• Organization and management of actions

• Customer and partner relations

• Professional communication

• Autonomy and sense of responsibility

Business Developer specializing in commercial development, prospecting, lead qualification, and remote sales, with a results- and performance-oriented approach.

I support companies in structuring and accelerating their commercial activity, by working on both opportunity generation and prospect and client follow-up.

🔹 Main missions:

• Commercial prospecting (B2B / B2C)

• Lead qualification and needs analysis

• Commercial appointment setting

• Prospect follow-up and reminders

• Participation in revenue growth

• Remote sales and sales force support

• CRM tool updates and reporting

🔹 Skills used:

• Commercial development

• Customer relations and negotiation

• Professional communication

• Organization and autonomy

• Results orientation

• Priority management

Complete management and operational development of a local retail business, with an organizational, commercial, and customer relations perspective.

Involvement in all key business functions, requiring versatility, autonomy, and a sense of priorities.

🔹 Main missions:

• Administrative and organizational management of the activity

• Sales and commercial performance monitoring

• Customer relations and loyalty

• Daily activity organization (priorities, planning, coordination)

• Implementation of commercial and promotional actions

• Digital communication management (social networks)

• Internal process optimization

🔹 Skills used:

• Activity management and sense of responsibility

• Organization and rigor

• Customer relations and service orientation

• Commercial and operational vision

• Autonomy and initiative

• Ability to manage multiple tasks simultaneously