Description

💻 WordPress Expert | 🎯 Customer Support Specialist | +5 Years of Experience

Hi! I'm Amine a freelance WordPress developer and customer support specialist with over 5 years of experience helping businesses build strong online presences and deliver outstanding client experiences.

I specialize in:

- 🔧 Custom WordPress theme development (FSE, Gutenberg, Elementor)

- ⚙️ Plugin integration and troubleshooting

- 🛠️ Performance optimization and security audits

- 🧑‍💻 Multilingual site setup (Polylang, WPML)

- 💬 Multichannel customer support (email, chat, ticket systems like Zendesk, Freshdesk)

I’ve worked with startups, agencies, and international clients, focusing on fast delivery, clear communication, and scalable solutions.

If you're looking for someone who understands both thetechnical side of websitesand the **human side of client experience**, let's talk! I’ll make sure your project runs smoothly from start to finish.

📍Based in Istanbul originally from Morocco – available for remote work in English, French, or Arabic.

Languages

English
Native or bilingual
Arabic
Native or bilingual
French
Basic

Workplace preferences

Remote only

Primarily works remotely

Wellington Studio
Front End Developer;
TECH
July 2021 - Today (4 years and 11 months)
Alameda, CA, USA
• Turned Figma designs into live, functional WordPress websites, ensuring seamless user experiences.
• Provided Client Support, addressing inquiries and resolving client's issues, with client satisfaction in mind.
• Provided ongoing website maintenance, troubleshooting issues, and implementing updates to keep every website running smoothly. Achieving a 95% client satisfaction rate for supporting ticket solutions.
• Proactively identified and fixed website bugs, improving overall site performance and reducing downtime by 15%.
• Implemented SEO best practices, including Google Search Console and Google Analytics setup, for client websites, leading to a 30% increase in organic traffic over six months.
Wordpress HTML5 CSS3 PHP JavaScript
Freelance Web Developer
Upwork freelancer
SOFTWARE PUBLISHING
August 2018 - September 2023 (5 years and 1 month)
• Built and delivered over 20 custom WordPress websites for diverse clients, ranging from e-commerce stores to personnel blogs.
• Successfully migrated 15 websites between hosting providers with zero data loss, ensuring minimal downtime during transitions.
• Resolved a variety of WordPress issues, including plugin conflicts and theme customization errors, improving site functionality and user experience.