Freelancer profile translated to English.

Description

For several years, Amine has been assisting his clients in ITSM & Infra Project Management, and more specifically in the implementation and deployment of processes. Excellent skills in analysis, organization, planning, and problem-solving. Attentive to priorities and deadlines. Ability to work in a fast-paced environment and demonstrated ability to manage multiple tasks and competing demands simultaneously. Ability to evaluate, analyze technical and security data. Ability to work with others as well as independently, to take initiative, and to complete tasks on time.

Languages

Arabic
Native or bilingual
English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 20km)

CHANGE & KNOWLEDGE
PROCESS CHAMPION Application Pilot RUN
TRANSPORTATION
June 2022 - June 2025 (3 years)
Bécon-les-Granits, France
Change Owner:
• Secure, implement, and deploy changes while cars are on the streets without degrading services
• Prevent and avoid impact on the quality of implementation and deployment of uncontrolled changes.
• Define harmonized processes, methods, and tools (ServiceNow) to manage and secure change across the enterprise, including external stakeholders.
• Define the process mission, goals, and objectives
• Document and maintain the process and procedures
• Resolve cross-functional issues between different entities and stakeholders
• Ensure the process is improved, updated, and deployed
• Ensure the process is applied
• Ensure the process is locked down and supported by an appropriate set of tools
• Monitor and measure process effectiveness
✓ Knowledge Manager
• Create a CMDB to map all CIs and their interaction.
• Collect data from information provided by Service SPOCs
• Model the CMDB via ServiceNow from architecture data
• Keep the database up to date,
Sajessa - POA chez Enedis
Application Pilot RUN
ENERGY AND UTILITIES
June 2022 - Today (4 years and 2 months)
Bécon-les-Granits, France
Operational Maintenance:
• Analyze anomalies + plan and carry out their correction
• Create anomalies in the tracking tool + Test fixes
• Qualify criticality and analyze anomaly impact
• Develop scripts for unblocking and/or data recovery for analysis
• Update existing documentation (including automated tests)
• Analyze incidents reported in production, reproduce production anomalies, contribute to finding workarounds
• Contribute to monitoring Production Deployments, especially in the Post-Deployment phases
• Ensure application quality and performance in collaboration with the operator, particularly regarding interfaces (monitoring: dashboard, alerting...)
• Coordinate corrective and preventive maintenance activities for the application (prioritization of fixes up to their deployment...)
• Manage production crisis (Liaise with relevant contacts, ensure communication, track fixes, etc.)
• Lead the development and execution of the deployment plan (Execution of the deployment plan: RFC, communication..., until verification of the application's proper functioning)
• Conduct studies on the application in production (e.g., user usage, residual issues, ...)
• Participate in chain monitoring and ensure product monitoring
• Anticipate the detection of risks, anomalies, and/or issues that will affect the chain and particularly the product in conjunction with partner IT systems in the chain.
• Facilitate cross-functional exchanges of needs (GDA, GP, and SEI) related to the product
• Carry out work to ensure the proper functioning of the application: implement data catch-up, run scripts to correct data
• Perform tests (unit, integration, etc.) of modified or created objects,
Renault Nissan
CHANGE & KNOWLEDGE PROCESS CHAMPION
November 2020 - December 2021 (1 year and 1 month)
Guyancourt, France
• Connected Services deployed not at the required level + increasing. The connected car platform is complex, involving internal and external stakeholders.
• The non-harmonized change process makes it difficult to improve the process.
Change Owner:
• Secure, implement, and deploy changes while cars are on the streets without degrading services.
• Prevent and avoid impact on the quality of implementation and deployment of uncontrolled changes.
• Define harmonized processes, methods, and tools (ServiceNow) to manage and secure change across the enterprise, including external stakeholders.
• Define the process mission, goals, and objectives.
• Document and maintain the process and procedures.
• Resolve cross-functional issues between different entities and stakeholders.
• Ensure the process is improved, updated, and deployed.
• Ensure the process is applied.
• Ensure the process is locked down and supported by an appropriate set of tools. Monitor and measure process effectiveness.
Knowledge Manager:
• Create a CMDB to map all CIs and their interaction.
• Collect data from information provided by Service SPOCs.
• Model the CMDB via ServiceNow from architecture data.
• Keep the database up to date,