Freelancer profile translated to English.

Description

Salesforce Field Service Architect — I understand the business before the tool.

Before designing Field Service solutions, I lived them: 4 years managing European maintenance operations for a medical device fleet (70+ field technicians — dispatch, SLAs, parts logistics, KPIs). This is what makes the difference in my projects: I speak the language of dispatchers and operations managers, not just the platform's.

What I do for my clients:

— Scoping and design of Salesforce Field Service architectures (scheduling, dispatch, mobility, asset management), from business workshop to production

— Integration architecture: I currently manage 70 Kafka/REST API flows (80,000+ messages/day) between SFS, ERP, and CRM for a major energy company

— AI applied to field service: scoping an Agentforce use case for dispatcher decision support, AI-assisted delivery with GitHub Copilot agents

— Facilitating workshops, technical specifications, mentoring development teams, user acceptance testing, and deployment

Sectors: energy/utilities, healthcare, telecoms, industry & logistics.

6x Salesforce certified (Field Service Consultant, Administrator, Service & Sales Cloud, Data Cloud, AI Associate) • ITIL v4 • Trilingual FR/EN/ES.

Available for scoping, architecture, or technical lead missions — Paris and hybrid.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
German
Conversational

Workplace preferences

Can work on-site

Courbevoie (up to 50km)

Capgemini
Lead SaaS Platform Architect
June 2024 - Today (2 years and 2 months)
Paris, France
Lead integration for a large-scale Salesforce Field Service implementation.
• Technical integration architecture design: specifications for 70 flows (Kafka, REST API) — 80,000+ messages/day between SFS and the IS (ERP, CRM, legacy applications).
• Facilitating design workshops with business and technical teams; translating needs into scalable Salesforce solutions.
• Writing technical specifications for Apex/LWC developers; monitoring development, quality, and performance; implementing a real-time flow monitoring tool.
• Supporting testing, deployment, and go-live phases; enhanced quality control during UAT.
• Leading an AI-assisted delivery project (GitHub Copilot agents covering the BA → release manager chain, connected to Jira and Confluence via API).
• Field Service pre-sales solution lead; designing and delivering FSL bootcamps for junior consultants.
Salesforce Field Service Salesforce Service Cloud REST API Apache Kafka Agentforce
Persistent / Wipro
Senior Salesforce Field Service Consultant
March 2021 - May 2024 (3 years and 2 months)
Paris, France
• End-to-end implementations (Field Service, Service & Sales Cloud) across multiple sectors: scheduling policies, dispatch console, mobile application, data integration.
• Scoping, workshops, steering committees, cost estimation, and budget monitoring; mentoring junior consultants.
Salesforce Service Cloud Salesforce Field Service Project Management
Colt Technology Services,
Deployment Project Manager
July 2019 - February 2021 (1 year and 7 months)
Paris, France
• Fiber optic B2B deployment projects: routing, civil engineering, commissioning; coordinating offshore/local teams.