Freelancer profile translated to English.

Description

Remote customer support specialist – responsive, organized, and satisfaction-oriented

I assist companies in managing their customer relationships: responding to emails, tracking requests, providing chat or phone support, and handling returns. My goal? To offer your customers a smooth, professional, and human experience, while saving you time. Available for remote work, I adapt to your tools (CRM, Helpdesk, etc.) and your brand's tone.

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Italian
Basic

Workplace preferences

Can work on-site

Lausanne (up to 50km)

SOS Villages d'enfants
Accountant
CIVIC AND SOCIAL ORGANIZATIONS
January 2023 - January 2024 (1 year)
Casablanca, Morocco
I worked as an accountant at [Company Name], where I was responsible for the complete management of current accounting.
My duties included:

- Entry of accounting records (purchases, sales, bank transactions)
- Bank reconciliation and account monitoring
- Preparation of tax declarations (VAT, Corporate Tax, etc.)
- Monitoring of customer and supplier invoices
- Cash flow management and forecasting

I also participated in optimizing internal processes and implementing tracking tools (Excel, accounting software like Sage or Ciel).
This experience allowed me to develop great rigor, a sense of organization, and the ability to work autonomously while respecting deadlines.
Microsoft Excel Team Management Customer Service Tax Declarations Accounting Entry
Tersea Groupe
Customer Advisor
RETAIL (SMALL BUSINESS)
January 2022 - January 2023 (1 year)
Casablanca, Morocco
I leverage one year of experience in insurance customer service to assist individuals and businesses with seriousness, clarity, and kindness.
Accustomed to handling various requests (information, complaints, file tracking), I know how to listen, reassure, and provide precise answers, even in delicate situations.
My goal: to offer a personalized, responsive, and professional service, whether by phone, email, or chat.
Available, organized, and always attentive, I adapt to your needs to ensure customer satisfaction.
Customer Service E-mailing Team Management Active Listening Stress and Emotion Management