Freelancer profile translated to English.

Description

Serve the business and add value to the market and customers, by supporting companies in the success of their digital transformation and in the optimization of quality and operational processes, based on a structured project and audit methodology.

Languages

Arabic
Native or bilingual
French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Courbevoie (up to 50km)

HAVAS VOYAGES
DIGITAL BUSINESS DIRECTOR
TRAVEL AND TOURISM
September 2021 - Today (4 years and 8 months)
Sèvres, France
Oversee the management of the digital business department, participate in defining the strategy, conduct a quality audit, identify organizational and technical optimization opportunities, and define the digital roadmap.

*Projects, Maintenance, and Support

- Implementation of a structured methodology for E-commerce solutions
- Optimization based on customer feedback and business objectives

*Product and Operational Quality

- Process mapping and definition of a quality standard
- Performance and quality audit
- Implementation of a product and quality roadmap
Globéo Travel
CHIEF DIGITAL OFFICER
TRAVEL AND TOURISM
October 2017 - July 2021 (3 years and 10 months)
Paris, France
Definition of digital strategy, identification of new solutions and revenue streams, creation, implementation, and structuring of teams to support the company's strong growth.

*IT

- Definition of the architecture between the e-commerce site, supplier offer management systems, payment systems, and back office
- Management and definition of criteria for displaying supplier offers on the E-commerce site
- Ensure an interoperability ecosystem between different solutions
- Management of the reversibility project for the supplier offer management tool
- Implementation of an offshore development organization
- Budget management and supplier negotiations

*Customer Experience

- Work on new customer experiences and new products by analyzing customer preferences and habits
- Management of Pre-Sales processes (Responses to tenders, definition of the most suitable solutions, presentations)
- Mapping of existing solutions (necessity, relevance, efficiency, risks) and their harmonization according to business expectations
- Implementation of a monitoring and innovation approach
- Product management (Design, UI/UX, Architecture, Business Plan)
- Digital audit and consulting

*Project Management

- Management of B2B deployment and integration projects
- Definition and analysis of needs (Workshops, Kaizen)
- Writing of technical and functional specifications
- Configuration and management of acceptance testing
- Creation of training and communication materials
- Conducting training and coaching sessions

*Customer Support

- Management of Level 1 and 2 support
- Implementation of an incident anticipation approach
- Implementation of a knowledge management approach

*Operational Quality

- Optimization of automation and production
- Implementation of a continuous optimization approach based on the Lean Six Sigma methodology
CARLSON WAGONLIT TRAVEL (CWT)
SENIOR MANAGER, SOUTHERN EUROPE IMPLEMENTATION TEAMS
TRAVEL AND TOURISM
January 2017 - October 2017 (9 months)
Paris, France
Member of the EMEA organization, in charge of digital implementation teams for Southern Europe (France, Spain, Italy)

*Structuring

- Transformation of the organization to support the new strategy

*Methodology

- Deployment of a new agile methodology
- Implementation of new project management tools
- Reduction of implementation times
- Deployment of a consulting approach

*Change Management

- Introduction of a new change management approach in Spain and Italy
- Boost in adoption rate and customer satisfaction

*Synergy

- Creation of synergy and an overflow and backup process between different countries
- Creation of a knowledge and experience sharing dynamic