Freelancer profile translated to English.

Description

Following my training in networks and telecommunications, I oriented myself towards a technical profile in application management. I joined several companies specializing in the development and maintenance of software solutions in various sectors such as energy, transport, and Supply Chain, where I was able to deepen my skills in application management, technical support, and incident resolution.

During these experiences, I also worked on optimizing application systems and coordinating between technical and business teams, thus developing solid expertise in functional analysis and IT project management.

I also have diverse international experience in sectors such as logistics, data management, and customer relations, which has allowed me to cultivate great adaptability, technical rigor, and a strong analytical mind.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Nice (up to 50km)

Mondial Relay
Technical Project Manager
TRANSPORTATION
June 2022 - Today (4 years)
Villeneuve-d'Ascq, France
PROJECT:
Business support for payment solutions related to the TMS
ROLE:

 Monitoring the deployment of the new payment solution via Yooz
 Integration of new rates in CRM
 End-to-end workflow automation
 Integration of new agencies for billing
 Support for the CFO for accounting closing
 Drafting and upgrading procedures related to different support levels
 IT and business risk assessment
 Management of publisher/business relations
 Training of users from different BUs

PROJECT:
TRANSPORT SOFTWARE MANAGEMENT TMS

ROLE:

 Daily business support
 Participation in the Call for Tenders
 Meetings with publishers
 Support for the CFO for accounting closing
 Accounting closing via TMS
 IT and business risk assessment
 Key contact for the publisher
 Coordination between business \ IT and publishers
 Approval of intervention quotes
 Agile management of a developer
 Interfacing TMS with Mondial Relay's IS
 Monitoring of process automation work
 Drafting of specific IT procedures
 Approval \ Testing of production changes
 Management of PROD, Dev, and Acceptance environments
 Crisis Management

PROJECT:
International TMS Deployment
ROLE:

 Monitoring of international site deployments
 Integration of new agencies
 Drafting and upgrading procedures related to different support levels
 Training of users from different BUs
 Acceptance and deployment of new technical solutions
 Communication with IT support chain stakeholders

PROJECT:
Management of the Mapotempo route optimization software
ROLE:

 Interfacing with Mondial Relay's IS
 Monitoring of route optimizations
 Internal flow automation
 Support for agency and hub managers for software configuration and implementation
 License Management
LEROY MERLIN FRANCE
Digital Service Manager \ Product Owner
LOGISTICS AND SUPPLY CHAIN
June 2020 - May 2022 (1 year and 11 months)
Villeneuve-d'Ascq, France
PROJECT:
MAINTENANCE AND SUPERVISION OF THE SUPPLIER PORTAL

ROLE:

 Management of RUN LMF activity via CORUNs
 Drafting User Stories
 Backlog Management
 Facilitation of rituals (Daily, Retro, Sprint)
 Acting as a link between the Product Manager and the Developers
 Maintenance or implementation of monitoring, documentation, and processes
 Coordination between the different teams of the supplier portal
 Drafting of specific IT procedures
 Approval of production changes
 Management of IT and business blocking points

PROJECT:
Maintenance and supervision of the After-Sales Service tool for all stores in France
ROLE:

 Monitoring of data migration to the Cloud
 Management of store openings/transfers
 Drafting and upgrading procedures related to different support levels
 Handling of N3 IT incidents
 Acceptance and deployment of new technical solutions
 Coordination with ADEO teams and business managers
 Implementation of technical audits
 Implementation of company recommendations (e.g., security, performance, availability)
SNCF
IAAS Cloud Project Manager
TRANSPORTATION
July 2019 - March 2020 (8 months)
Villeneuve-d'Ascq, France
PROJECT:
Migration to cloud (AWS, AZURE).

ROLE:

 Management of different Tech Teams (in AGILE mode)
 Monitoring of work (Foundation, OS, Templates…)
 Facilitation of service committees
 Maintenance and implementation of schedules, documentation, and Cloud provisioning processes
 Management of updates to the production ServiceNow portal
 Workflow automation via CMP (VRA/VRO)
 Facilitation of user support workshops
 Customer satisfaction
 IAAS service Roadmap

TECHNICAL ENVIRONMENT:

Cloud AWS, AZURE, On-premise

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Internal training YOOZ, Business Central, Oracle R12
2023
Formation interne YOOZ, Business Central ,Oracle R12
TMS ACTEOS, WMS and Mapotempo training
2022
Formations TMS ACTEOS, WMS et Mapotempo

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Amine Amsaad

Technical Project Manager \ IT Coordinator \ Business

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