Amin Dashti, Customer Care Manager

Freelancer profile translated to English.

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Languages

Spanish
Native or bilingual
German
Native or bilingual
Persian
Native or bilingual
Italian
Basic
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Roadsurfer
Customer Care Manager
April 2025 - August 2025 (4 months)
Erftstadt, NW, Germany
• • Support for over 50 customers daily on-site at the rental station
• • Independent resolution of around 80% of all concerns directly at the counter (booking errors, vehicle problems, delays)
• • Work with internal booking and fleet management system; daily case documentation and escalation to specialist departments
Sixt
Rental Sales Agent
August 2024 - March 2025 (7 months)
Cologne, Germany
• • Consultation and sales to over 50 customers per day regarding vehicle categories, rates, and additional services
• • Consistently among the top-selling team members through active upselling (higher vehicle classes, additional insurance)
• • Daily work with the internal CRM and booking system
Sleep GmbH
Internship Media Design
June 2022 - September 2022 (3 months)
Cologne, Germany
• • Mandatory internship as part of the Media Designer training
• • Creation of print and digital media using Adobe InDesign, Photoshop, and Illustrator

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B.Sc.
TH Köln
B.Sc.
B.Sc.
Technische Hochschule Köln
2028
B.Sc.

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