Freelancer profile translated to English.
Back to original languageAbout Aminata
Do you develop software, a business service, or a solution and need to train your users, structure your support, and capitalize on your knowledge without burdening your organization?
I help SMEs, software publishers, SaaS, and IT service companies with multiple clients, whose training, onboarding, and support systems are still poorly structured or too dependent on internal experts.
How I help you?
I intervene to:
- analyze your training and support needs,
- designeffective learning paths(in-person, remote, blended),
- create clear and operational **multimedia learning content**,
- structure aknowledge baseuseful to both users and internal teams,
- improveclient and employee onboarding,
- reduce recurring support requests.
What sets me apart
- A rare hybrid profile: instructional design, application support, and knowledge management
- Ability to work at the intersection of technical, business, and user teams
- An approach focused on sustainable structuring, not just content production
- Experience with diverse audiences (clients, employees, trainers, support teams)
I don't just "train": I help you to **transmit better, document better, and support better**, in order to sustain your growth without premature hiring.
Types of projects and deliverables
- Client or employee training paths
- E-learning modules and multimedia materials
- User onboarding
- Structuring of help centers / FAQs / documentation
- Support knowledge bases
- Business guides and procedures
- Audit and improvement of existing systems
French
Native or bilingual
English
Native or bilingual
Can work on-site
Brive-la-Gaillarde (up to 50km), Paris (up to 50km), Limoges (up to 50km), Toulouse (up to 50km)
Experience
- Associations – Universités – ESNInstructional DesignNovember 2011 - November 2025 (14 years)● Design training resources for professional, university, and association audiences● Produce multimedia materials and e-learning modules (law, dietetics, medicine, architecture)● Manage client relations and coordinate educational projects● Develop learning and certification systems● Support team skills development (digital tools, LMS)
- Éducation nationale – Établissements publics et privésTeaching in Elementary SchoolJanuary 2016 - August 2025 (9 years and 7 months)• Design, adapt, and manage educational sequences and projects• Develop innovative and differentiated educational materials• Evaluate learning and adjust teaching methods• Manage multi-level classes and support student progress• Assist teams in adopting distance learning tools
- Entreprises de Services du NumériqueTechnical SupportNovember 2000 - April 2012 (11 years and 5 months)• Implement and monitor ITIL processes: incident, request, change, and problem management, knowledge base management• Ensure the quality and continuity of IT services.• Advise and train users on digital tools and systems.• Coordinate technical teams and monitor service performance• Participate in the recruitment of service center staff• Write technical documentation (user guide, technical procedures)
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Education
- DU Design of a Distance Learning SystemUniversity of Rouen2014DU Conception d'un dispositif de formation à distance
- Generative AI Certification: Introduction & ApplicationsIBM2024Certification IA générative : introduction & applications