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Aminata SamaAS

Aminata Sama

IT Support Technician

€250/day
Paris, FR
0-2 years
Workstation Setup
Diagnosis and Troubleshooting
Active Listening and Empathy
Printer Configuration
PC Cleaning

Average response time: 1 hour

Freelancer profile translated to English.
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About Aminata

I am Aminata, a graduate of a Bac+1 in DevOps & Maintenance (CNAM) and a certified IT Support Technician (TAI). I have over two years of experience in Helpdesk support within a Windows environment, assisting users in resolving their incidents. From configuring Outlook to maintaining your videoconferencing equipment (cameras and microphones, printers).

I now wish to pursue this passion independently and put my skills to work for your digital peace of mind.
Digital and IT Services

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Rezo social
    IT Support Technician
    January 2022 - April 2025 (3 years and 3 months)
    75020 Paris, France
    Inventory of 769 workstations: 100% success. Conducted the end-of-mission oral presentation. Deployment of computer workstations within Gonesse Hospital. Provided Level 1 and 2 user support. Recorded requests and incidents in the GLPI ticketing management tool. Remotely controlled systems. Diagnosed and guided users to resolve malfunctions. Performed troubleshooting and PC setup. Managed the installation and configuration of email, Outlook, VPN, scanners, and printers. Worked with Active Directory, creating and managing accounts and groups.
    Workstation Setup User Support Technical Documentation Active Listening Hardware Configuration
  • Garage numérique
    DevOps and Maintenance Intern
    May 2022 - July 2022 (2 months)
    75020 Paris, France
    Website creation in Python. Installed Linux and Windows operating systems. Configured VirtualBox. Created a Python script. Provided telephone support.
    Website Design Customer Service Computer Hardware Installation Operating System Teamwork

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Education

  • TAI Training
    REZOSOCIAL75020
    Formation TAI
  • Bac + 1 Training (Technician in Development and Operations)
    CNAM
    Formation Bac + 1 (Technicienne développement exploitation)

Categories

  • Other