About Amina
English
Native or bilingual
French
Native or bilingual
Experience
- JooxterCustomer Success ManagerSOFTWARE PUBLISHINGNovember 2024 - Today (1 year and 8 months)Lille, FranceClient Portfolio Management: Managing strategic key accounts (La Banque Postale, MACIF, JCDecaux, Icade, Bouygues, Cofidis...).Change Management: Deploying SaaS and transforming the international work environment (France and Portugal).Adoption & Strategy: Leading steering committees (C-levels), onboarding sessions, and user training. Cross-functional collaboration (Product/Sales/Support).Results: 98% retention through proactive resolution of client issues. Identification and closing of upsells (account expansion), consistently exceeding sales targets.
- olomeAccount ExecutiveCIVIL ENGINEERINGOctober 2023 - March 2024 (5 months)Lille, FranceB2B Acquisition: Creation and execution of 3 targeted marketing campaigns (Industry, Nuclear, Construction) and intensive prospecting (80% cold calling).Closing: Conducting C-level demonstrations, developing complex offers, and negotiation.Results: x4 traction (increase from 3 to 12 demos/week compared to 2 to 4 historically) and signing of 3 major contracts in the first quarter.
- Elu produit de l’anneeSales Engineer & Marketing ManagerApril 2023 - September 2023 (5 months)Brussels, BelgiumGo-to-Market Strategy: Commercial launch of the 2024 edition in the French and Belgian markets.Development: Account mapping (Salesforce), email strategies, and reactivation of the client pipeline.Results: Acquisition of new clients and reactivation of historical CRM accounts.
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Education
- Bachelor's degree in Applied Foreign Languages (English and Portuguese)University of Lille2019Anglais et portugais (traduction, grammaire, expression écrite, communication) Communication d'entreprise Informatique Marketing Analyse financiere Comptabilité Droit Tourisme Mathématiques
- Master's degree in International Business TechniquesUniversity of Lille2021