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Amina BenaddiAB

Amina Benaddi

RevOps & Customer Success | Go to Market

€680/day
Lille, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Amina

In the SaaS ecosystem, when growth stagnates, there's often a tendency to look for an isolated culprit. However, the problem rarely stems from the sales team or the product itself: it mainly comes from how everything communicates together.
By managing the sales cycle from A to Z within various structures, I've developed a true 360° vision. This strategic perspective allows me to quickly identify the friction points hindering your growth.
My vision: A company's success requires definitively breaking down silos between departments.
My role? To diagnose your revenue leaks and realign your organization so that every step generates value.
I intervene through a clear 3-step method:
🔍 1. Systemic Audit:
I dive into your reality. I analyze your processes, review customer feedback, dissect your CRM (Salesforce, HubSpot), and engage with your teams (Sales, CS, Product). The goal is to pinpoint exactly where the system is faltering.
📋 2. Roadmap & Quick Wins
The objective is not just to identify issues but to generate impact. I provide you with a clear diagnosis and a two-phase plan: immediate adjustments to stop short-term revenue leaks, and a long-term strategy to streamline your sales and secure your retention.
⚙️ 3. Execution (RevOps & Agility):
We take action. I work directly with your teams to implement the new organization. I streamline your processes and establish simple communication rituals.
If you're looking for a pragmatic profile to audit your organization and boost your recurring revenue, let's schedule a 30-minute chat!
  • English

    Native or bilingual

  • French

    Native or bilingual

Can work on-site
Lille (up to 50km), Lille (up to 100km)

Experience

  • Jooxter
    Customer Success Manager
    SOFTWARE PUBLISHING
    November 2024 - Today (1 year and 8 months)
    Lille, France
    Client Portfolio Management: Managing strategic key accounts (La Banque Postale, MACIF, JCDecaux, Icade, Bouygues, Cofidis...).
    Change Management: Deploying SaaS and transforming the international work environment (France and Portugal).
    Adoption & Strategy: Leading steering committees (C-levels), onboarding sessions, and user training. Cross-functional collaboration (Product/Sales/Support).
    Results: 98% retention through proactive resolution of client issues. Identification and closing of upsells (account expansion), consistently exceeding sales targets.
    Customer Success Manager Onboarding c-level Upsell Account Management
  • olome
    Account Executive
    CIVIL ENGINEERING
    October 2023 - March 2024 (5 months)
    Lille, France
    B2B Acquisition: Creation and execution of 3 targeted marketing campaigns (Industry, Nuclear, Construction) and intensive prospecting (80% cold calling).
    Closing: Conducting C-level demonstrations, developing complex offers, and negotiation.
    Results: x4 traction (increase from 3 to 12 demos/week compared to 2 to 4 historically) and signing of 3 major contracts in the first quarter.
    Go-to-Market (GTM) Strategy Sales Strategy cold calling Product Demonstration SAAS
  • Elu produit de l’annee
    Sales Engineer & Marketing Manager
    April 2023 - September 2023 (5 months)
    Brussels, Belgium
    Go-to-Market Strategy: Commercial launch of the 2024 edition in the French and Belgian markets.
    Development: Account mapping (Salesforce), email strategies, and reactivation of the client pipeline.
    Results: Acquisition of new clients and reactivation of historical CRM accounts.
    Sales Strategy CRM Closing

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Education

  • Bachelor's degree in Applied Foreign Languages (English and Portuguese)
    University of Lille
    2019
    Anglais et portugais (traduction, grammaire, expression écrite, communication) Communication d'entreprise Informatique Marketing Analyse financiere Comptabilité Droit Tourisme Mathématiques
  • Master's degree in International Business Techniques
    University of Lille
    2021

Skill set

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