About Amenan
French
Native or bilingual
English
Fluent
Experience
- IndépendantCRM & Digital Marketing ConsultantRETAIL (SMALL BUSINESS)July 2024 - Today (1 year and 11 months)Paris, FranceAssignments with VSEs/SMEsMission 1: CRM & Email Marketing MissionA US shoe franchise wanted to launch and structure its CRM strategy in France to increase customer loyalty and repeat sales, while respecting the specifics of the French market (GDPR, purchasing behaviors, seasonality).Actions takenAudit of the existing CRM database and customer journeysDefinition of a CRM strategy adapted to the French marketSegmentation of the customer base (new customers, repeat customers, inactive)Design of automated email scenarios (welcome, post-purchase, follow-up, loyalty)Writing and optimization of email content (copywriting & UX)Compliance with GDPR and deliverability best practicesResultsImplementation of a scalable CRM foundation for the French marketImproved email engagement and customer relationshipsActivation of previously non-existent loyalty leversMission 2: Social Media, Influencer & Meta Ads (startup)A startup specializing in home delivery wanted to increase its brand awareness, generate qualified leads, and test paid acquisition via social media.Actions takenDefinition of the social media strategy (Facebook & Instagram)Development of the editorial calendar and content guidelinesImplementation of an influencer marketing strategy (identification and collaboration with micro-influencers)Creation and management of Meta advertising campaigns (Facebook Ads & Instagram Ads)A/B testing on visuals, audiences, and messagesPerformance analysis and continuous optimizationResults / ImpactsIncreased brand visibility on social networksGeneration of qualified traffic to the siteAcquisition of the first leads through Meta campaigns
- Wavestone EMLyonBI ConsultantApril 2024 - May 2024 (1 month)Paris, FranceCarrying out strategic analyses and building interactive dashboards in Power BI. Presenting strategic recommendations. Coordination between project teams.
- NUMBERLY (1000mercis Group)CRM & Digital Marketing ManagerJuly 2023 - January 2024 (6 months)Paris, FranceOperational implementation of loyalty and transactional CRM campaigns (email, SMS, push) for B2C e-commerce clients via Clang & NMP with KPI monitoring and reporting. (Clients: Sofinco, Transavia, Conforama)Optimization of CRM strategies to improve customer acquisition and loyalty across several B2C markets.Performance analysis (open rates, click-through rates, conversion rates, repurchase rates) and optimization recommendations in a test & learn approach (Excel, Looker Studio).Coordination with marketing, creative, data, and technical teams to ensure campaign quality and performance.Customer journey redesign (300 touchpoints, Sofinco) + A/B tests of emails on subjects and content: +15% open rate, +20% click-through rate (Transavia).
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Education
- Master of ScienceEM Lyon Business School McGill University2024Master Digital Marketing & Data Science
- General Accounting Diploma (DCG)Cnam Intec Paris2019Diplôme de Comptabilité Générale (DCG)
Certifications
- Email Marketing SoftwareHubspot2025