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Amel LababsaAL

Amel Lababsa

Client Relations

€125/day
Tourcoing, FR
3-7 years
Customer Service Management
B2C
B2B
Dispute Management
Order Management

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Amel

Graduated with a 2-year degree in management. I have been working in e-commerce and customer relations for over 5 years.
I support clients daily with listening and kindness. My role: understand their needs, ensure smooth follow-up, coordinate internal exchanges, and find solutions when necessary. I enjoy building relationships and offering a simple, human, and effective service.
E-commerce

  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Yper
    Operational Officer
    March 2023 - July 2025 (2 years and 4 months)
    Customer order management
    User account management
    Disputes
    Customer service chat email calls
  • Salesupply
    Customer Relations Officer
    E-COMMERCE
    June 2019 - March 2022 (2 years and 9 months)
    Customer relations for foreign clients
    Management of disputes, orders, and deliveries
    Email - call - chats
    Adaptability English

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Skill set

English
Order Tracking

Categories

  • Other