Amélie Pierron

Hello, my name is Amélie and I am the founder of Madame A Concierge.

Former HR Director in mass retail, I decided to change my life and do what truly matters to me: contribute to the comfort and well-being of others.

I operate in the Bordeaux, Talence, and surrounding areas.

My service aims to support owners in managing their short-term rental properties.

This includes:

- listing management (creation, photos, online posting on platforms, calendar and pricing optimization).

- Traveler relations (check-ins and check-outs, communication, reviews, etc.).

- Maintenance, laundry, minor repairs.

In addition to these management services, I offer additional services such as creating communication materials, multilingual welcome books, and interior design and decoration advice.

Definition of HR policy and strategy

- Maintain permanent interface with general management, directors, and employee representatives.

- Gather their expectations and needs regarding HR issues.

- Define and monitor objectives, indicators (KPIs), and resources to optimize operational performance, report to general management.

- Translate strategy into its various components: social dialogue, HR development, personnel administration, innovation projects.

- Propose and manage cross-functional projects for social improvement and transformation.

Management of social dialogue

- Advise general management, directors, managers, and HR teams on the quality of working relationships and conditions (health, safety, well-being).

- Manage social relations: represent general management before the CSE (Social and Economic Committee) and its employee representative bodies.

Management of HR development and personnel administration

- Define processes: recruitment, mobility, onboarding and offboarding (integration and end-of-contract support), training.

- Structure employment and career path management (GEPP): career monitoring, key skills, people review, talent and high potential identification, succession planning.

- Participate in employer brand protection and optimization of HR communication.

- Organize personnel administration (salaries, contributions, contracts, working hours, absences), manage studies or audits (social, fiscal).

- Management of HR teams

Manage your team: recruitment, support for skill development.

- Design, drive, and manage collaborative cross-functional projects, in relation with business units or departments, define tools and indicators.

- Organize support for change management.

Development and implementation of talent development strategy

- Needs identification: Analyze the organization's skill needs and anticipate future recruitment requirements.

- Development program implementation: Design training and professional development programs tailored to different teams.

Recruitment and onboarding

- Job offer writing: Create attractive job postings that reflect the company culture.

- Candidate selection: Conduct interviews and select candidates matching the desired profile.

- Onboarding: Ensure the integration process is well-organized so that new employees become operational and engaged quickly.

Performance and internal mobility management

- Performance reviews: Implement evaluation tools to measure and optimize employee performance.

- Career path: Develop internal mobility and promotion programs to encourage talent retention.

Training and skill development

- Training needs analysis: Assess skills to be improved and define appropriate training plans.

- Training program management: Organize and oversee internal/external training sessions to ensure employee professional development.

Company culture and engagement

- Social climate: Regularly assess the social climate within the company and implement actions to improve employee engagement.

- Team building activities: Organize events and activities that foster team cohesion and the sharing of company values.

Monitoring/reporting

- Performance indicators: Develop KPIs to measure the impact of talent development programs.

- Results analysis: Prepare regular reports for management and make recommendations to optimize HR practices.