Freelancer profile translated to English.

Description

Customer & technical support specialist with several years of experience in SaaS and digital environments, I assist users with clarity, empathy, and efficiency.

Accustomed to managing tickets via Zendesk and Salesforce, I can quickly diagnose problems, propose appropriate solutions, and write user guides or FAQs to improve customer autonomy.

Bilingual French – English, I can assist both local and international audiences, remotely.

My approach: placing the user experience at the heart of support, transforming each interaction into an opportunity to build loyalty and enhance the brand.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Fairjungle
Customer Support Officer
November 2025 - April 2026 (5 months)
Assisting clients in getting started with the platform to promote their autonomy. Making reservations using internal tools and external platforms. Partial management of customer billing and processing claims with partner providers. Monitoring usage and contributing to user satisfaction and loyalty.
Alkemics
Customer Support Engineer
November 2021 - October 2024 (2 years and 11 months)
• - Provided technical support: Troubleshooting and communication by email and phone with users in a timely manner. Follow up with the customer with recommendations and action plans
• - Knowledge transfer: creation and update of Internal Knowledge Base
• - Knowledge center service consultant
• - Product expertise
groupe Bernard
Data Entry Operator
July 2021 - October 2021 (3 months)
Entry of medical invoices with accuracy, data verification, and adherence to deadlines.
Video coding.