About Amel
French
Native or bilingual
Experience
- DINUMCommunity Manager and Support OfficerMarch 2023 - Today (3 years and 3 months)Onboarding of new membersDaily support for the entire beta.gouv.fr communityOrganization and follow-up of intrapreneur certificationResolution of issues in coordination with the development teamAssistance in event organization
- TchapSupport and Deployment OfficerPUBLIC SECTOROctober 2022 - February 2023 (4 months)User support (email responses, solution finding)Assistance in improving processes and the productUser support in mastering the tool for acquisition and retention purposesIdentification, prioritization, and communication of bugs in close coordination with the technical team
- Dossier FacileValidation Operator and User SupportPUBLIC SECTORSeptember 2022 - October 2022 (2 months)Validation of files after checking requested documents.User support via various tools (email, phone, messaging)Participation in product improvement
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Education
- Bachelor's degree in Psychology, PsychologyParis 13 University2009Licence psychologie, Psychologie
Skill set (16)
Categories
- Other