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Ambre P.AP

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Freelancer profile translated to English.
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About Ambre

Are you one of those who understand that lasting companies are those that differentiate themselves? Do you want to become a reference in your field?

But you don't know where to start.
And do you know why? ⬇️

◾️ You manage your marketing strategy when you have time (and even then)
◾️ You don't have time to know your target audience
◾️ You neglect your customers after their purchase
◾️ You don't have time to challenge your customer journey

I've been honing my skills in customer relationship management and marketing strategy for 9 years now.
The common goal of the companies I've worked for as a freelancer and employee has always been: 100% customer satisfaction.

Except that I realized that this objective is often underestimated by the majority of companies. If in 2025, you don't prioritize your customer experience, then I don't give much for your future ☠️

Today, my expertise allows me to effectively support you in boosting your brand strategy through customer experience.

How does it work?
- We have a free discovery call
- We discuss your needs
- I will support you for 3 months to improve: customer satisfaction, the lived experience, and develop your recurring revenue

💻 My job? To transform your business through a strong brand image and a remarkable customer experience. As a bonus, we increase your revenue.

🎯 My strengths: Customer relationship management to better understand why your customers will love buying from you.

🔍 What you should know about me: Originally from Aveyron, you won't take away from me that it's the most beautiful department in the world.

⭐️ The Bonus: My singing accent from the Southwest... beware, the rest of the "carafon" comes with it!

So, shall we discuss your project?
Book your discovery call ☎️
  • French

    Native or bilingual

Can work on-site
Millau (up to 10km)

Experience

  • I.Care - Expérience Client et Stratégie de marque
    Founder
    CONSULTING AND AUDITS
    September 2024 - Today (1 year and 9 months)
    Millau, France
    I.Care is the partner that allows you to boost your customer experience, develop customer satisfaction, and increase your recurring revenue.
    Discover our various services:

    - Outsourced CSM
    - Support and Consulting
    - Workshops and Training
    Customer Success Management Customer Experience Customer Relationship Management (CRM) Marketing Strategy Customer Satisfaction
  • La Rue Française
    Founder
    E-COMMERCE
    April 2020 - January 2025 (4 years and 9 months)
    Millau, France
    La Rue Française is the online store dedicated exclusively to French artisans and creators.
    Our motivation is to promote and develop the presence of products from craftsmanship and creators in the digital market.
    We want to improve the visibility of their products and enable their creators to compete with industry giants already well-established in this sector.

    Our mission is to help French artisans and creators in their endeavors and offer them solutions adapted to their needs, based on their activities.

    We are committed to the world of tomorrow, we are committed to our consumption, we are committed to French businesses.
    E-commerce Retail Digital Marketing Art and Crafts Social Media
  • Atoria
    Customer Success Manager
    July 2022 - Today (3 years and 11 months)
    Paris, France
    I currently support Atoria in its development as a Customer Success Manager with the following responsibilities:


    - Operational management of the customer journey
    - Customer relationship and satisfaction management
    - Continuous improvement of customer experience and automation, marketing, and positioning processes
    - Management of complementary sales
    Customer Success Management Customer Success Manager Customer Experience Upsell

Reviews

5.0

Out of 1 rating

G

Grégoire

APETIT

Reviewed on 7/30/2025

Quick to get up to speed, good autonomy and availability. Well done and thank you.

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Education

  • Professional Bachelor's Degree, Management and International Logistics Activities
    University of Perpignan Via Domitia
    2015
    Licence professionnelle, Management et gestion des activités logistiques à l'international
  • BTS, Management of Commercial Units
    Auguste Renoir High School, Cagnes sur Mer
    2014
    BTS, Management des Unités Commerciales

Certifications

  • LinkedIn Bootcamp "Ramen ta fraise"
    Ramen Ta Fraise
    2025
    LinkedIn Ghostwriting Creativity LinkedIn Profile Optimization Storytelling Digital Prospecting

Skill set

Categories