Freelancer profile translated to English.
Back to original languageAbout Amaya
Hello, I'm Amaya, a virtual and administrative assistant with experience in customer service, reservation management, invoicing, and collections control.
I help companies and entrepreneurs organize their daily work, manage clients, and optimize administrative tasks so they can focus on growing their business. I work with Microsoft Excel, Outlook, office automation tools, and Canva, and I have experience in data analysis and KPI tracking.
I am characterized by being organized, responsible, and resourceful, with a great capacity for incident management, customer communication, and problem-solving. Additionally, I can work in English and Spanish.
I am available to collaborate efficiently, professionally, and flexibly.
Spanish
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Iñadela S.LManagement AssistantFebruary 2018 - April 2025 (7 years and 2 months)Pamplona, Navarre, Spain• Provided customer service and support in a family hotel and restaurant, ensuring a positive experience.• Coordinated and supervised staff, performing basic administrative tasks such as handling emails and calls.• Managed reservations and organized room arrangements, ensuring control of prices and invoicing.• Resolved problems and addressed customer complaints, promoting customer satisfaction.• Supervised dining room service, including table assignment, order taking, collections, delivery note issuance, and cash control at the end of the service.◦ Organized equipment cleaning and beverage and snack service at the bar area.• Performed thorough control of delivery notes and managed monthly invoicing for companies.
- Iñadela S.LWaitressJune 2015 - September 2015 (3 months)Pamplona, Navarre, Spain• Performed tasks such as serving at the bar, serving tables, cleaning, serving with a tray, making coffee, and taking sandwich orders.
- Iñadela S.LKitchen AssistantJune 2016 - September 2016 (3 months)Pamplona, Navarre, Spain• Kitchen assistant role in which I performed food cutting for menu preparations, prepared sandwiches, made desserts, and cold preparations. Sometimes I served hot dishes during dining hours. And cleaning tasks.
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Education
- Master's DegreeMáster
- Master's Degree inOstelea2026Máster en
Skill set
Categories
- Other