Freelancer profile translated to English.
Back to original languageAbout Amath
IT Support Technician with 7 years of experience in user assistance, diagnosis, and resolution of technical incidents.
Throughout my career, I have developed strong skills in on-site and remote support, workstation installation and configuration, IT equipment maintenance, user account management, and assisting employees in using IT tools.
Recognized for my customer service orientation, responsiveness, and analytical skills, I can quickly identify malfunctions and provide appropriate solutions to ensure business continuity and user satisfaction.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Mondelez InternationalUser Support TechnicianCONSULTING AND AUDITSOctober 2024 - Today (1 year and 8 months)Paris, FranceHandling requests and incidents on-siteManaging and monitoring interventions escalated tomaintainersEscalation to skill pools in case of non-resolutionKnowledge capitalizationSoftware installation on client workstationsParm management in client toolsFixed and mobile telephony managementRelocation management for IT equipmentContinuous improvement managementInstallation, relocation, uninstallation of equipment
- ThalesVIP User Support TechnicianTELECOMMUNICATIONSJanuary 2019 - January 2024 (5 years)Osny, FranceResponding to employee requests, providing them with advice, follow-up, hardware and software maintenance, and repair interventions for computer workstations;Ensuring monitoring, training, and user assistance on new IT tools (Office 365, etc.), remotely or on-site;Providing technical support for Android and iPhone mobile devices;Providing Hotline technical support, by participating in technical assistance to clients.Being the point of contact with the group for the entire IT system of the subsidiary;Managing IT equipment stock;Regularly reporting to the Head of Technical Support and updating dashboards.
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Education
- EXPERT DIGITAL ARCHITECT BAC +6PARIS DIGITAL CAMPUS2021EXPERT ARCHITECTE DIGITAL BAC +6
- MASTER EXPERT CLOUD SECURITY & INFRASTRUCTURE BAC +5PARIS YNOV CAMPUS2020MASTERE EXPERT CLOUD SÉCURITÉ & INFRASTRUCTURE BAC +5