Amar C.

• • Collaboration with business teams from various brands to understand their needs and adapt analyses accordingly.

• • Leading regular follow-up meetings with stakeholders to present analyses and recommendations.

• • Writing functional and technical specifications to improve performance monitoring and structure CRM data and internal subscription tools.

• • Analysis of newsletter performance: implementing NL monitoring KPIs (number of NL sent, open rate, unsubscribes, clicks, conversions…).

• • Monitoring customer subscriptions for the group's various brands by leveraging data from internal subscription tools and creating interactive dashboards on QlikSense Cloud to track customer acquisition, renewals, and customer schedules….

• • Ensuring the reliability and standardization of CRM indicators to ensure consistency across the group's brands.

• • Using SQL to extract, analyze, and structure data from internal subscription monitoring tools.

• • Interrogating business units during the needs assessment phase: Meeting with stakeholders to understand and define functional requirements and detail user stories.

• • Developing scripts in BigQuery (GCP): Designing scripts for data processing and analysis, optimizing performance within the GCP environment.

• • Evolving the data model: Continuously improving the model to meet team needs, ensuring data integrity and efficient queries.

• • Data model compliance: Adjusting the model to ensure compliance with standards and integration with existing systems.

• • Automatic data exports: Implementing automated processes to export data to other environments, ensuring smooth synchronization.

• • Semantic modeling for DirectQuery in Power BI: Participating in model design and performance testing of connections to data sources.

• • Implementing KPIs in Power BI: Developing KPIs based on analysis axes (brand, product, dates, labs, countries...) to provide key insights.

• • Technical documentation in Confluence: Writing technical documentation to describe processes, architectures, and configurations.

Within the Wholesale Fixed team at Bouygues Telecom, I am a technical-functional Data Analyst, responsible for supporting the business units in charge of monitoring the wholesale of B2B fiber equipment. My role consists of analyzing data related to the sale of ADSL, FTTH, FTTO, and FTTE solutions, in order to provide insights and optimize sales management and equipment monitoring processes for professional clients.

• • Analysis of functional needs of business teams to adapt reporting solutions.

• • Writing technical specifications.

• • Participation in the choice of Dataviz tool with internal teams.

• • Implementation of daily, weekly, and monthly KPIs from internal data (order portal and deployment tools).

• • Implementation of deployment monitoring (Backlog) and order production monitoring.

• • Development of a quote monitoring process for clients and installers.

• • Implementation of SAP BO reports and automatic exports to Excel.

• • Development of reports in Power BI and Tableau for performance and KPI monitoring.

• • Training users on the use of data visualization tools.