Freelancer profile translated to English.

Description

Freelance IT Project Manager & Technology Consultant

Experienced IT professional with in-depth expertise in project management, transition coordination, and technical support. Specializing in ITSM systems, collaborative tools, and enterprise solutions, I excel in stakeholder management, risk assessment, and change management. My skills in IT transition leadership, team mentoring, and IT operations optimization ensure effective and seamless digital transformation. Available for freelance missions in IT project management, system integration, and IT infrastructure consulting.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

International Flavors & Fragrances Inc.
Site Technology Lead / Project Manager
July 2023 - Today (2 years and 11 months)
France
ITSM: ServiceNow Collaboration: Office365 Accounting: SAP IFF's proprietary internal systems
• Actively involved in planning, executing, and completing key business initiatives.
• Collaborated with cross-functional teams to ensure project deliverables were met on time and within budget.
• Assisted in developing project scopes and objectives, involving all relevant stakeholders.
• Utilized appropriate project management tools to track project performance and specific success metrics.
• Managed project scope, project schedule, and project costs using appropriate verification techniques.
• Performed risk management to minimize project risks and maintained comprehensive project documentation.
• Provided regular updates to stakeholders on strategy, adjustments, and progress.
• Demonstrated leadership qualities and collaborated closely with team members to motivate them towards project goals.
Project Management:
• Develop project plans, objectives, and budgets; identify necessary resources.
• Develop schedules and methods for measuring results.
• Guide and conduct strategic analysis for the project.
• Organize and manage all project phases to ensure timely completion.
• Assemble and coordinate project team members; assign individual responsibilities.
• Prepare requests for proposals and organize all necessary meetings to facilitate the selection of project services and products.
• Plan and oversee the preparation and dissemination of project communications.
Wipro pour VIATRIS
Support Engineer
June 2020 - July 2023 (3 years and 1 month)
ITSM: ServiceNow Collaboration: Office365 Accounting: SAP Viatris' proprietary internal systems
• Diagnose and resolve incidents on workstation environments, including Windows.
• Assist users remotely or directly at their workstations.
• Create/Assign/Resolve tickets and escalate reports to global support groups as needed.
• Configure installation, mastering and administering new devices, including mobile devices.
• Train new hires and maintain technological awareness of older systems.
• Ensure the functionality and continuity of the infrastructure and report unresolved incidents to global support groups.
• Monitor and maintain all IT services, network, and equipment.
• Resolve "CISCO VPN" network issues.
• Configure/maintain the stability of video conferencing broadcasts.
• Manage teleconference transfers globally.
General Service
Support Engineer
June 2019 - June 2020 (1 year)
Algeria
• Responsible for the installation, integration, and servicing of enterprise and multi-vendor systems, including hardware, software, and network products, as well as operating systems.
• Maintains a thorough understanding of enterprise service solutions.
• Train new hires.
• Verifies that proposed and existing client hardware/software configurations can operate according to requirements.